SAP ABAP IMG Activity PAOC_EIC_070 (Define Profiles for Knowledge Search)
Hierarchy
☛ EA-HRGXX (Software Component) Sub component EA-HRGXX of EA-HR
   ⤷ PA-EIC (Application Component) Employee Interaction Center
     ⤷ PAOC_EIC_IMG (Package) Employee Interaction Center: IMG
IMG Activity
ID PAOC_EIC_070 Define Profiles for Knowledge Search  
Transaction Code S_AEN_10000672   (empty) 
Created on 20050317    
Customizing Attributes PAOC_EIC_OPT   Employee Interaction Center (EIC): Optional Activity 
Customizing Activity PAOC_EIC_070   Define Profiles for Knowledge Search 
Document
Document Class SIMG   Hypertext: Object Class - Class to which a document belongs.
Document Name CRM_IC_068    

Use

In this IMG activity, you define a knowledge search profile to:

  • Determine which knowledge bases are offered to interaction center (IC) agents in the Database dropdown in the IC knowledge search
  • (SAP CRM only) Restrict agents' access to the knowledge base SDB (Solution Database) in the IC knowledge search

Requirements

In the IMG activity Name and Configure Knowledge Base, you have defined the knowledge bases that you want to assign to the knowledge search profile.

Standard settings

Activities

Example

Business Attributes
ASAP Roadmap ID 204   Establish Functions and Processes 
Mandatory / Optional 2   Optional activity 
Critical / Non-Critical 2   Non-critical 
Country-Dependency A   Valid for all countries 
Maintenance Objects
Maintenance object type C   Customizing Object 
Assigned objects
Customizing Object Object Type Transaction Code Sub-object Do not Summarize Skip Subset Dialog Box Description for multiple selections
CRMVC_IC_SAF C - View cluster CRMC_IC_KSPROF  
History
Last changed by/on SAP  20050422 
SAP Release Created in 600