SAP ABAP IMG Activity PAOC_EIC_059 (Define Script Profiles)

Hierarchy

☛ EA-HRGXX (Software Component) Sub component EA-HRGXX of EA-HR
   ⤷ PA-EIC (Application Component) Employee Interaction Center
     ⤷ PAOC_EIC_IMG (Package) Employee Interaction Center: IMG

IMG Activity

ID	PAOC_EIC_059	Define Script Profiles
Transaction Code	S_AEN_10000654	(empty)
Created on	20050317
Customizing Attributes	PAOC_EIC_OPT	Employee Interaction Center (EIC): Optional Activity
Customizing Activity	PAOC_EIC_059	Define Script Profiles

Document

Document Class	SIMG	Hypertext: Object Class - Class to which a document belongs.
Document Name	CRM_IC_008

Use

In this IMG activity, you assign scripts to a script profile. This profile lists the scripts that are to be available for agents to use in the My Scripts section of the interaction center (IC).

Requirements

You have created scripts for use in interactive scripting. For more information, see the SAP Library documentation in the Help Portal (help.sap.com) under mySAP Business Suite -> SAP Customer Relationship Mgmt. -> Getting Started with the Interaction Center -> Interaction Center WebClient -> Interactive Scripting -> Interactive Script Editor.

Standard settings

Activities

1. Create a script profile.
1. Choose New Entries.
2. Enter a name and description for the profile. If you want the interactive script data to be recorded in BW, choose Record script data in BW in the History column.
3. Save your data.
2. Assign your scripts to a script profile.
1. Select a script profile.
2. Double-click the Scripts folder.
3. Choose New Entries.
4. Enter your script ID(s) in the Script ID column.
Use the input help to display a list of scripts that exist in the system.
5. Enter the dates your script is valid from and valid to.
6. Save your data.
3. Define the script languages.
1. Double-click folder Script Languages.
2. Choose New Entries.
3. In column Languages, enter the languages you plan to have your scripts available in.
Agents can choose to display scripts in the languages you enter here. You must also enter the original language in this column.
4. Save your data.
4. (Optional) Define which system events should trigger certain scripts.

   In this step, you enter the events the system should "listen" for, and how the system reacts when the defined event occurs. You can enter multiple events in each profile.

1. Select a script profile.
2. Double-click folder Events.
3. Choose New Entries.
4. Enter the system event the system should listen for.
5. Enter the class name.
6. Enter the script ID of the script that you want to appear when the event defined in column IC WebClient Event occurs.
7. To enter more events, repeat this step.
8. Save your data.
5. Add the script profile to:
   IC WebClient profile (Interaction Center WebClient 2005 only)

Example

Business Attributes

ASAP Roadmap ID	204	Establish Functions and Processes
Mandatory / Optional	2	Optional activity
Critical / Non-Critical	2	Non-critical
Country-Dependency	A	Valid for all countries

Maintenance Objects

Maintenance object type

C

Customizing Object

Assigned objects
Customizing Object	Object Type	Transaction Code	Sub-object	Do not Summarize	Skip Subset Dialog Box	Description for multiple selections
CRMV_IC_SCR_C	C - View cluster	CRMC_IC_SCRIPT		☐	☐

History

Last changed by/on	SAP	20050422
SAP Release Created in	600