SAP ABAP IMG Activity PAOC_EIC_058 (Define Alerts and Alert Profiles)
Hierarchy
☛ EA-HRGXX (Software Component) Sub component EA-HRGXX of EA-HR
   ⤷ PA-EIC (Application Component) Employee Interaction Center
     ⤷ PAOC_EIC_IMG (Package) Employee Interaction Center: IMG
IMG Activity
ID PAOC_EIC_058 Define Alerts and Alert Profiles  
Transaction Code S_AEN_10000653   (empty) 
Created on 20050317    
Customizing Attributes PAOC_EIC_OPT   Employee Interaction Center (EIC): Optional Activity 
Customizing Activity PAOC_EIC_058   Define Alerts and Alert Profiles 
Document
Document Class SIMG   Hypertext: Object Class - Class to which a document belongs.
Document Name CRM_IC_016    



Use

In this IMG activity, you define alerts for agents that can appear in the context area of the Interaction Center (IC) WebClient. These alerts can be simple text messages, or they can include parameters, system variables, or even navigable links.

Requirements

Standard settings

There are standard alerts and alert profiles available.

Activities

  1. Define alerts.

    The alerts are independent of the alert profiles. You assign alerts to profiles later in Define Profiles. Each entry can be reused and assigned to more than one profile.

  2. Determine which events, placeholders, and parameters could be used in the alert when it is raised.
  3. Define profiles.
  4. Assign alerts to profiles and determine if alerts are active

    You determine which alerts, defined in Step 1, are used in the alert profile by assigning each entry to the profile. You can assign the standard delivered alerts to your own profile.

  5. Save.
  6. Assign profiles to the IC WebClient Profile.

Example

Business Attributes
ASAP Roadmap ID 204   Establish Functions and Processes 
Mandatory / Optional 2   Optional activity 
Critical / Non-Critical 2   Non-critical 
Country-Dependency A   Valid for all countries 
Maintenance Objects
Maintenance object type C   Customizing Object 
Assigned objects
Customizing Object Object Type Transaction Code Sub-object Do not Summarize Skip Subset Dialog Box Description for multiple selections
CRMV_IC_ALERT_VC C - View cluster CRMC_IC_ALERTMODELER  
History
Last changed by/on SAP  20050422 
SAP Release Created in 600