SAP ABAP IMG Activity PAOC_EIC_056 (Define Profiles for Navigation Bar)
Hierarchy
☛ EA-HRGXX (Software Component) Sub component EA-HRGXX of EA-HR
   ⤷ PA-EIC (Application Component) Employee Interaction Center
     ⤷ PAOC_EIC_IMG (Package) Employee Interaction Center: IMG
IMG Activity
ID PAOC_EIC_056 Define Profiles for Navigation Bar  
Transaction Code S_AEN_10000651   (empty) 
Created on 20050317    
Customizing Attributes PAOC_EIC_OPT   Employee Interaction Center (EIC): Optional Activity 
Customizing Activity PAOC_EIC_056   Define Profiles for Navigation Bar 
Document
Document Class SIMG   Hypertext: Object Class - Class to which a document belongs.
Document Name CRM_IC_018    



Use

In this IMG activity, you define:

  • Which Interaction Center (IC) WebClient functions can be included as entries in the navigation bar
  • Whether the entries are included in the agent's standard or personalized areas of the navigation bar
  • Which entries are found in the index, how they are grouped, names of the groups, corresponding entry descriptions, and default shortcut keys
  • Whether navigation bar highlighting is enabled if entries are not accessed directly from the navigation bar or the index

Requirements

Standard settings

You can assign the default navigation bar entries to your own navigation bar profiles. Also, there are default view/view sets for navigation bar highlighting and default navigation bar profiles to use or copy.

Activities

  1. Define navigation bar entries.

    You create technical entry IDs for functions that can be used in the navigation bar, and the associated titles and descriptions.

    You determine how the entries are technically accessed through one of the following navigation types:

    • Navigation Link
    • Navigation Class
    • Launch Transaction

      You can only select one navigation type. After you choose a navigation type, enter the details underneath.

      These navigation bar entries are independent of the navigation bar profile. You assign navigation bar entries to profiles later in Define Profiles. Each navigation bar entry can be reused and assigned to more than one navigation bar profile.

  2. Define navigation bar highlighting.

    Highlighting in the navigation bar happens automatically when agents select an entry from the navigation bar or the index. You can enable navigation bar highlighting for entries if they are not directly accessed from the navigation bar or the index.

  3. Define index group titles.

    You create group IDs and titles that are used to logically group similar entries in the index so agents can locate entries easily. These groups are headings only and cannot be selected. You determine which entries are underneath this grouping in Assign Entries to Profiles. The groupings are independent of the navigation bar entries and can be reused and assigned to more than one navigation bar profile.

  4. Define navigation bar profiles and determine a default IC WebClient view/view set.
  5. Assign entries to profiles.
    1. Select one or more navigation bar entries you defined in step 1.
    2. Determine shortcut keys.
    3. Determine if entries are available in the navigation bar and where.
    4. Determine which group the entries belong to on the index.
  6. Save.
  7. Assign navigation bar profile to the IC WebClient Profile.

Example

Business Attributes
ASAP Roadmap ID 204   Establish Functions and Processes 
Mandatory / Optional 2   Optional activity 
Critical / Non-Critical 2   Non-critical 
Country-Dependency A   Valid for all countries 
Maintenance Objects
Maintenance object type C   Customizing Object 
Assigned objects
Customizing Object Object Type Transaction Code Sub-object Do not Summarize Skip Subset Dialog Box Description for multiple selections
CRMV_IC_NBPROF C - View cluster CRMC_IC_NAVBAR_PERM  
History
Last changed by/on SAP  20050422 
SAP Release Created in 600