SAP ABAP IMG Activity PAOC_EIC_044 (Define Profiles for Outgoing Addresses)
Hierarchy
☛ EA-HRGXX (Software Component) Sub component EA-HRGXX of EA-HR
   ⤷ PA-EIC (Application Component) Employee Interaction Center
     ⤷ PAOC_EIC_IMG (Package) Employee Interaction Center: IMG
IMG Activity
ID PAOC_EIC_044 Define Profiles for Outgoing Addresses  
Transaction Code S_AEN_10000639   (empty) 
Created on 20050317    
Customizing Attributes PAOC_EIC_OPT   Employee Interaction Center (EIC): Optional Activity 
Customizing Activity PAOC_EIC_044   Define Profiles for Outgoing Addresses 
Document
Document Class SIMG   Hypertext: Object Class - Class to which a document belongs.
Document Name CRM_IC_063    




Use

In this Customizing activity, you logically group e-mail addresses that agents can choose as their outgoing e-mail address when responding to e-mails. These e-mail addresses appear in the From dropdown list in the e-mail editor in SAP CRM.

If you do not maintain this activity, agents will not have the option of choosing an outgoing e-mail address.

Requirements

You have defined e-mail addresses.

Standard settings

Activities

  1. Create outgoing e-mail address groups.

    Each group you define can have its own set of e-mail addresses assigned to it.

  2. Assign e-mail addresses.

    You can choose an e-mail address or a name to appear in the From field of your e-mails in the recipient's system. This could be the name of a department, such as service department or a name of a person. If you want a name to appear in the From field instead of the e-mail address of the sender, you must enter the following:

    • A name
    • A blank space
    • The e-mail address in angle brackets
      • Note:
      Make sure you enter a blank space between the name you want to show in the From field and the e-mail address that you enter within angle brackets. You can use uppercase and lowercase letters. You must not exceed 70 characters for the name and e-mail.

      You can add multiple e-mail addresses to the same outgoing address group by creating a new line and using the same outgoing address group.

  3. Assign the outgoing address group to the e-mail profile.

Example

Business Attributes
ASAP Roadmap ID 204   Establish Functions and Processes 
Mandatory / Optional 2   Optional activity 
Critical / Non-Critical 2   Non-critical 
Country-Dependency A   Valid for all countries 
Maintenance Objects
Maintenance object type C   Customizing Object 
Assigned objects
Customizing Object Object Type Transaction Code Sub-object Do not Summarize Skip Subset Dialog Box Description for multiple selections
CRMV_IC_FROMGRP V - View CRMC_IC_FROMGRP  
History
Last changed by/on SAP  20050603 
SAP Release Created in 600