SAP ABAP IMG Activity PAOC_EIC_037 (Set Up SAPphone)
Hierarchy
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EA-HRGXX (Software Component) Sub component EA-HRGXX of EA-HR
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PA-EIC (Application Component) Employee Interaction Center
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PAOC_EIC_IMG (Package) Employee Interaction Center: IMG
EA-HRGXX (Software Component) Sub component EA-HRGXX of EA-HR⤷
PA-EIC (Application Component) Employee Interaction Center⤷
PAOC_EIC_IMG (Package) Employee Interaction Center: IMG
IMG Activity
| ID | PAOC_EIC_037 | Set Up SAPphone |
| Transaction Code | S_AEN_10000631 | (empty) |
| Created on | 20050317 | |
| Customizing Attributes | PAOC_EIC_OPT | Employee Interaction Center (EIC): Optional Activity |
| Customizing Activity |
Document
| Document Class | SIMG | Hypertext: Object Class - Class to which a document belongs. |
| Document Name | PAOC_EIC_037 |
Use
In this IMG activity, you integrate SAPphone in the Employee Interaction Center (EIC) WebClient.
Requirements
Standard settings
Activities
To integrate SAPphone, you must perform the following steps:
- Define system settings for SAPphone (transaction SPHB)
- Maintain agent settings (transaction SPHA)
- Assign phone number to agents (transaction SPHD)
Example
Business Attributes
| ASAP Roadmap ID | 204 | Establish Functions and Processes |
| Mandatory / Optional | 2 | Optional activity |
| Critical / Non-Critical | 2 | Non-critical |
| Country-Dependency | A | Valid for all countries |
Maintenance Objects
| Maintenance object type |
History
| Last changed by/on | SAP | 20050420 |
| SAP Release Created in | 600 |
