Employee Interaction Center (EIC): Optional Activity
Customizing Activity
PAOC_EIC_021
Define Details for EIC Request for Self-Service
Document
Document Class
SIMG
Hypertext: Object Class - Class to which a document belongs.
Document Name
PAOC_EIC_021
Use
In this IMG activity, you define the contact details to enable an employee to contact the Employee Interaction Center (EIC) from an Employee Self-Service scenario. Based on the EIC employee grouping to which the employee belongs, you can define the following:
Under Define Details, you can enter the phone number under which the employee can reach an Employee Interaction Center.
You can define the categories the employee can select in the request form for the EIC.