SAP ABAP IMG Activity PAOC_EIC_003 (Define Processors)

Hierarchy

☛ EA-HRGXX (Software Component) Sub component EA-HRGXX of EA-HR
   ⤷ PA-EIC (Application Component) Employee Interaction Center
     ⤷ PAOC_EIC_IMG (Package) Employee Interaction Center: IMG

IMG Activity

ID	PAOC_EIC_003	Define Processors
Transaction Code	S_AEN_10000536	(empty)
Created on	20050310
Customizing Attributes	PAOC_EIC_MAND	Employee Interaction Center (EIC): Mandatory Activity
Customizing Activity	PAOC_EIC_003	Define Processors

Document

Document Class	SIMG	Hypertext: Object Class - Class to which a document belongs.
Document Name	PAOC_EIC_003

Use

In this IMG activity, you define the processors to be used in the Employee Interaction Center (EIC). Define a processor ID, description, and processor type for each processor. You can define the following processor types: user, position, organizational unit, work center, and workflow rule.

You can use the processors you define in this activity in the following cases:

• You specify a processor for a follow-up activity in the EIC. For more information, see Follow-Up Activity.
• You specify a processor for an e-mail that is to be processed in the agent inbox. For more information, see E-Mail Processing.
• You define other potential processors in the agent inbox. For more information, see EIC Request from Self-Service.

Requirements

Standard settings

Activities

Example

Business Attributes

ASAP Roadmap ID	204	Establish Functions and Processes
Mandatory / Optional	1	Mandatory activity
Critical / Non-Critical	2	Non-critical
Country-Dependency	A	Valid for all countries

Maintenance Objects

Maintenance object type

C

Customizing Object

Assigned objects
Customizing Object	Object Type	Transaction Code	Sub-object	Do not Summarize	Skip Subset Dialog Box	Description for multiple selections
V_HREIC_PROC	V - View	SM30		☐	☐

History

Last changed by/on	SAP	20050310
SAP Release Created in	600