SAP ABAP IMG Activity ISU_CIC_ENV (Individual Data in the Data Environment and HTML Customer Overview)
Hierarchy
☛ IS-M (Software Component) SAP MEDIA
   ⤷ IS-M (Application Component) SAP Media
     ⤷ JAS (Package) Application development R/3 Publishing Advertising System***
IMG Activity
ID ISU_CIC_ENV Individual Data in the Data Environment and HTML Customer Overview  
Transaction Code S_KK4_82000872   IMG Activity: ISU_CIC_ENV 
Created on 20011213    
Customizing Attributes ISU_CIC_ENV   Enhance Data Environments in the Navigation Area 
Customizing Activity ISU_CIC_ENV   Enhance Data Environments in the Navigation Area 
Document
Document Class SIMG   Hypertext: Object Class - Class to which a document belongs.
Document Name ISU_CIC_ENV    

In this enhancement you can enhance the HTML customer overview and data environment display of the Customer Interaction Center (CIC) to include your own data.

You can assign your own nodes to each node of the HTML customer overview. In the HTML template, you can address these nodes as objects and display their attributes. You can also assign your own nodes to each object of the data environment. These nodes are then displayed in the CIC in addition to the standard objects.

To do this, use the ADD_CHILDREN method. The system calls the method once for each node. ADD_CHILDREN returns a list of enhancement nodes that the system attaches to each corresponding standard node. The system then calls the ADD_CHILDREN method again for any additional attached enhancement nodes, enabling you to build multi-level enhancements.

The method parameters have the following meanings:

  • IM_CLUSTER_TYPE (node category)

    Describes the node category for which the system has currently called the method. Use this parameter to determine whether and which additional nodes to assign. You can find the node categories in Customizing for the data environment or the HTML view (transaction EHVD) under Node Category.

    For more information see the IMG:

    • Define Data Environment for the Navigation Area
    • Define HTML Customer Overview
  • IM_CLASSID (class name)

    Contains the class names of the object for the current node. The class name is often the name of a business object, but other class names are also viable. You can find the class names of the relevant nodes in Customizing under Define Data Environment for the Navigation Area and Define HTML Customer Overview. The class name is generally derived from the node category and is not normally taken into account.

  • IM_KEY

    Contains the object key for the current node. Use this key to determine the enhancement nodes.

  • EX_CHILD_TAB

    In this list you determine which enhancement nodes are assigned to the current nodes. Complete the fields as follows:

  • CLUSTER_TYPE

    Enter any key for your enhancement node. Based on this key you can identify the enhancement nodes if you want to add further nodes.

  • CLASSID

    If you want the enhancement node to refer to an object, enter a class name here. You can use each object type in the Business Object Repository (BOR).

  • KEY

    Enter the reference object key for the enhancement nodes.

  • ICON

    If you specify the name of an icon here, the icon appears next to the corresponding tree node. In the HTML customer overview, you can use the _ICON attribute.

  • TEXT1

    If you enter text it appears by the corresponding nodes. For example, ICON_CREATE.

  • TEXT1, TEXT2, TEXT3

    These text fields appear by the corresponding node.

    In the HTML overview you can access these texts with special attributes TEXT1, TEXT2 and TEXT3. These texts appear in the three columns of the tree for the data environment.

Example

Requirements

Standard settings

Recommendation

Activities

Further notes

Business Attributes
ASAP Roadmap ID 257   Create User Exits 
Mandatory / Optional 2   Optional activity 
Critical / Non-Critical 2   Non-critical 
Country-Dependency A   Valid for all countries 
Assigned Application Components
Documentation Object Class Documentation Object Name Current line number Application Component Application Component Name
SIMG ISU_CIC_ENV 0 I170007133 O  
SIMG ISU_CIC_ENV 1 I510000071 Sales 
Maintenance Objects
Maintenance object type E   Business Add-In - Definition 
History
Last changed by/on SAP  20030127 
SAP Release Created in 464