How Shared Service Center Framework Integration Works
Customizing Activity
Document
Document Class
SIMG
Hypertext: Object Class - Class to which a document belongs.
Document Name
FSSC_FI_INTEGRATION
Use
The Shared Services Framework improves the communication between clerks working with activities in application FINANCIALS and agents in a Shared Services Center (SSC). The most important communication medium is the service request, which is tightly integrated into transactions and programs of application FINANCIALS. Activate this integration as follows:
Determine Service Request Attributes from Application Context Here, you define how the attributes of the service request are defaulted from the application context. Therewith target fields of the service request (like description, category, priority) can be prefilled from the context of the current transaction (like error message).
After these settings are made, the accounting clerk can create a service request that contains all information necessary for support from the SSC agent, for example:
Attributes for prioritization and determination of the SSC team responsible for the issue
Linked objects for launching business transactions in the ERP backend out of the service request
Notes and screen shot for further explanations of the issue
Requirements
Standard settings
Activities
Example
In application FINANCIALS, you can activate the automatic creation of service requests for exceptions in the automatic payment run (activity F110, application area PAY_AUTOM). If so desired, you can aggregate exceptions on business partner and company code level. For the actual creation of service requests, you can use the related program FIN_FSSC_SR_AUTO_F110.
Hierarchy 
SAP_FIN (Software Component) SAP_FIN
FI (Application Component) Financial Accounting
FIN_FSSC_SR_INT (Package) FSSC - Integration of CRM Service Request
IMG Activity 
Document 
History 
