SAP ABAP IMG Activity CRM_CCM_CUST00 (Activate Claim Chargeback Recovery Process)
Hierarchy
☛ SAP_FIN (Software Component) SAP_FIN
   ⤷ FIN-FSCM-DM-AR (Application Component) Accounts Receivable Accounting Process Integration
     ⤷ FDM_AR (Package) FSCM Dispute Management Process Integration - FI-AR
IMG Activity
ID CRM_CCM_CUST00 Activate Claim Chargeback Recovery Process  
Transaction Code S_EB5_05000092   (empty) 
Created on 20090121    
Customizing Attributes CRM_CCM_105MKA   Critical Processes and Functions Mandatory Activity 
Customizing Activity CRM_CCM_CUST00   Activate Claim Chargeback Recovery Process 
Document
Document Class SIMG   Hypertext: Object Class - Class to which a document belongs.
Document Name CRM_CCM_CUST00    

Use

The claim chargeback recovery process is a cross-application process, during which data is exchanged between Accounts Receivable (FI-AR) of SAP ERP and Collections Management of SAP Customer Relationship Management (SAP CRM) This process runs in the following steps:

  1. ERP System
    1. The accounts receivable accountant selects a particular incoming payment in the ERP system, for example a payment on account.
    2. It transmits it by pushbutton to the CRM system.
  2. CRM System
    1. The CRM system automatically creates a claim chargeback recovery for the payment amount.
    2. The collections specialist in Collections Management assigns the claim chargeback recovery to one or more Chargebacks
      3. The chargebacks in turn are already assigned to dispute cases.
    3. The CRM system transmits the result of this assignment back to the ERP system.
  3. ERP System
    1. The ERP system automatically creates payment advices that it requires for technical purposes.
    2. In accounts receivable, the programs run for transferring credit memos and payments (FOAP_PROCESS_PAYMENT_ADVICES) and for clearing invoices for which an invoice reference exists (FOAP_PROCESS_INVOICES). They are used for further processing, and trigger postings in accounts receivable.
    3. These postings also result in the dispute cases being updated.
    4. The ERP system informs the CRM system of this update.
  4. CRM System

    Using this information, the CRM system updates the corresponding claim chargeback recovery and all assigned chargebacks.

Requirements

You are using SAP CRM.

So that the claim chargeback recovery process can run cross-system, the following prerequisites must be met in the CRM system:

  • You have set up the system connections.
  • You have made the necessary Customizing settings under Customer Relationship Management -> Collections Management.

Standard settings

In the standard delivery the claim chargeback recovery process is not active.

Activities

Example

Business Attributes
ASAP Roadmap ID 105   Define functions and processes 
Mandatory / Optional 1   Mandatory activity 
Critical / Non-Critical 1   Critical 
Country-Dependency A   Valid for all countries 
Maintenance Objects
Maintenance object type C   Customizing Object 
Assigned objects
Customizing Object Object Type Transaction Code Sub-object Do not Summarize Skip Subset Dialog Box Description for multiple selections
IMGDUMMY D - Dummy object CRM_CCM_CUST00  
History
Last changed by/on SAP  20090121 
SAP Release Created in 605