Hierarchy
TDAGBCA (Software Component) TechniData Basic Components⤷
EHS (Application Component) Environment, Health and Safety⤷
/TDAG/CP (Package) Compliance for products
IMG Activity
| ID | /TDAG/CPV_ESCRSN | Specify Escalation Reasons |
| Transaction Code | /TDAG/80000070 | IMG activity: /TDAG/CPV_ESCRSN |
| Created on | 20060928 | |
| Customizing Attributes | /TDAG/CPV_ESCRSN | Specify Escalation Reasons |
| Customizing Activity | /TDAG/CPV_ESCRSN | Specify Escalation Reasons |
Document
| Document Class | SIMG | Hypertext: Object Class - Class to which a document belongs. |
| Document Name | /TDAG/CPV_ESCRSN |
Use
In this Customizing activity, you can specify reasons for an escalation. You use escalation reasons when you escalate or de-escalate a task.
A severity value is assigned to each escalation reason. When a user escalates a task, the user can only select a reason that does not lower the escalation severity of the task. When a user de-escalates a task, the user has to select a reason that does not raise the escalation severity of the task.
Example
Requirements
Standard settings
The following standard settings are delivered:
Reason Severity Description Days Overdue No Reaction
DUE_DATE_1 210 Task Due Date Was 1 Day Ago 1
DUE_DATE_10 310 Task Due Date Was 10 Days Ago 10
DUE_DATE_5 220 Task Due Date Was 5 Days Ago 5
NO_REACTION_1 110 No Reaction for Task for 1 Day 1 X
NO_REACTION_10 130 No Reaction for Task for 10 Days 10 X
NO_REACTION_5 120 No Reaction for Task for 5 Days 5 X
OTHER 50 Manual Escalation by User 0
Recommendation
You can always escalate a task by using the Reason (OTHER) parameter, providing that you provide a severity that is higher than the current severity.
We recommend that you specify only one reason that is 0 days overdue.
Activities
Further notes
Business Attributes
| ASAP Roadmap ID | 204 | Establish Functions and Processes |
| Mandatory / Optional | 2 | Optional activity |
| Critical / Non-Critical | 2 | Non-critical |
| Country-Dependency | A | Valid for all countries |
Assigned Application Components
| Documentation Object Class | Documentation Object Name | Current line number | Application Component | Application Component Name |
|---|---|---|---|---|
| SIMG | /TDAG/CPV_ESCRSN | 0 | HLA0003435 | Environment, Health and Safety |
Maintenance Objects
| Maintenance object type | C | Customizing Object |
| Assigned objects | ||||||
|---|---|---|---|---|---|---|
| Customizing Object | Object Type | Transaction Code | Sub-object | Do not Summarize | Skip Subset Dialog Box | Description for multiple selections |
| /TDAG/CPV_ESCRSN | V - View | SM30 |
History
| Last changed by/on | HAU | 20090305 |
| SAP Release Created in | 0207B0406C |
