SAP ABAP IMG Activity /SPE/RET_BASIC_SETTI (Basic Settings for Complaints and Returns)

Hierarchy

☛ SAP_APPL (Software Component) Logistics and Accounting
   ⤷ LO-SPM-RET (Application Component) Complaints and Returns
     ⤷ /SPE/RET_DDIC (Package) Service Parts Management returns process DDIC enh.

IMG Activity

ID	/SPE/RET_BASIC_SETTI	Basic Settings for Complaints and Returns
Transaction Code	/SPE/52000797	(empty)
Created on	20050401
Customizing Attributes	/SPE/RET_BASIC_SETTI	Basic Settings for Complaints and Returns
Customizing Activity

Document

Document Class	SIMG	Hypertext: Object Class - Class to which a document belongs.
Document Name	/SPE/RET_BASIC_SETTI

Use

The following sections provide an overview of the Customizing activities needed for the complaints and returns process.

Requirements

You have already set up organization structures, such as plants and shipping points.

Note: There is a default shipping point for TPOP returns.

Standard settings

The storage location for the picking process is determined from the shipping point; the storage condition in the material master data and the plant are taken from the delivery.

The shipping point determination depends on the:

• shipping condition in the customer master data
• loading group in the material master data
• plant (from the SAP CRM predecessor document)

Activities

You must complete the following activities:

1. Define the organizational structure (similar to standard delivery processing).
2. Define the order types in Define Sales Document Types.
• The sales order item categories can be maintained via Define Item Categories.
• The sales document types must be defined identically in the ERP system and SAP CRM.
  The schedule line categories must also be maintained and assigned using Define Schedule Line Categories and Assign Schedule Line Categories.
  
You can access these settings in Customizing by choosing Sales and Distribution -->Sales --> Sales Documents.
3. Define delivery types in Define Delivery Types and item categories in Define Item Categories for Deliveries.
• Delivery item categories must correspond to sales order item categories.
You can access these settings in Customizing by choosing Logistics Execution --> Shipping --> Deliveries.
• Check whether output determination procedures have to be assigned to the new delivery types by choosing Assign Output Determination Procedures --> Assign deliveries (header).
The assignments can be found under Logistics Execution --> Shipping --> Basic Shipping Functions --> Output Control --> Output Determination --> Maintain Output Determination for Outbound Deliveries
4. Ensure that the copy control is properly maintained by choosing Specify Copy Control for Deliveries.
5. Assign the new delivery types to the sales document types.
6. Set up the item category determination for your delivery types using Define Item Category Determination in Deliveries.
7. If necessary, define a split profile using Subsequent Delivery Split and assign the profile to your newly created delivery types.
8. To differentiate between different warehouses assigned to one ERP plant in the ICH a vendor must be assigned to a storage location. The vendors' address is transferred to the ICH and used as the delivery adress for the warehouse. If no vendor is assigned the address of the plant is used as the delivery address. The assignment can be done using Define Vendor for Storage Location.

Additional Topics

1. Check the output determination settings in the ERP system for inbound and outbound processing:
1. A partner profile with partner type 'LS' for SAP ICH must be maintained usingPartner Profiles
2. A new port definition for SAP XI of SAP ICH must be maintained via Ports in IDOC processing by using Ports in IDoc processing

   You can check the following settings in any order:

• Maintain the outbound parameters for the SAP ICH partner profile (created in step a) as follows to send the returns instructions to SAP ICH:
Message type 'RETINS'
Receiver port (as created in step b)
Pack Size 1
Output Mode: 'Transfer IDOC immediately'
IDOC Basic Type 'DELVRY05'

• Maintain the outbound parameters for the SAP ICH partner profile (created in step a) as follows to send confirmation cancellations to ICH.
Message type 'DELINF'
Message code 'CHR'
Receiver port (as created in step b)
Pack Size 1
Output Mode: 'Transfer IDOC immediately'
IDOC Basic type 'DELVRY05'

• Maintain the inbound parameters for the SAP ICH partner profile (created in step a) as follows to receive returns ASNs:
Message type 'DESADV'
Message code 'CHR'
Receiver port (as created in step b)
Pack Size 1
Output Mode: 'Transfer IDOC immediately'
IDOC Basic type 'DELVRY05'

For more information on the ALE distribution model, see IDoc Interface / Application Link Enabling (ALE).
For more information on the integration of the extended warehouse management system (EWM), see Basic Settings for Integration With Other Components

1. The settings in the activities found in this node can now be carried out.

Example

Business Attributes

ASAP Roadmap ID	204	Establish Functions and Processes
Mandatory / Optional	2	Optional activity
Critical / Non-Critical	2	Non-critical
Country-Dependency	A	Valid for all countries

Assigned Application Components

Documentation Object Class	Documentation Object Name	Current line number	Application Component	Application Component Name
SIMG	/SPE/RET_BASIC_SETTI	0	AC00000094	Complaints and Returns

Maintenance Objects

Maintenance object type

History

Last changed by/on	SAP	20050405
SAP Release Created in	600