Method: READ_WORKLIST
Method: GET_CURRENT_RUNS_SPECIALIST
Method: READ_WORKLIST_NEXT_ITEMS
Method: GET_STATISTIC
Method: READ_COLLGRP
Method: READ_COLLGRP_FOR_SPECIALIST
Method: GET_WORKITEMIDS_FOR_RUN
Method: READ_SINGLE_ITEM
Method: REFRESH_WORKLIST
Method: READ_ITEMS
Method: READ_ITEMS_BY_BUPA
Method: ASSIGN_SPECIALIST
Method: DELETE
Method: UPDATE_STATUS
Method: UPDATE_CONTACT
Method: INSERT
Method: REFRESH_CALLING_HOURS