Transaction Code list used by SAP ABAP SHI3 ISM_CICS (ISM_CICS)
SAP ABAP SHI3 
ISM_CICS (ISM_CICS) is using
| # | Object Type | Object Name | Object Description | Note |
|---|---|---|---|---|
 |
|
|||
| 1 |  Transaction Code |
CIC0 | Interaction Center WinClient | |
| 2 | Transaction Code |
CIC1 | Assign Texts for Reminder Scripting | |
| 3 | Transaction Code |
CIC2 | Maintain Variables | |
| 4 | Transaction Code |
CIC4 | Delete Logging Records | |
| 5 | Transaction Code |
CIC5 | Delete Infostore Records | |
| 6 | Transaction Code |
CIC9 | Maintain Script Texts | |
| 7 | Transaction Code |
CICV | CTI Queue Maintenance | |
| 8 | Transaction Code |
CICZ | DNIS mapping | |
| 9 | Transaction Code |
PPOCW | Create Org. and Staffing (WF) | |
| 10 | Transaction Code |
PPOMW | Change Org. and Staffing (WF) | |
| 11 | Transaction Code |
PPOSW | Display Org. and Staffing (WF) | |
| 12 | Transaction Code |
RCCMREP01 | Organization/Agent Time Report | |
| 13 | Transaction Code |
RCCMREP02 | Organization/Agent Call Vol. (DNIS) | |
| 14 | Transaction Code |
RCCMREP03 | Agent Activities | |
| 15 | Transaction Code |
RCCMREP04 | Agent Profile Report | |
| 16 | Transaction Code |
RCCMREP05 | Agent Profile Overview | |
| 17 | Transaction Code |
RCCMREP07 | Document Flow Report | |
| 18 | Transaction Code |
SPHA | Telephony administration | |
| 19 | Transaction Code |
SPHB | SAPphone: System Administration | |
| 20 | Transaction Code |
SPHD | SAPphone: Own telephone number |
