SAP ABAP Data Element CRMT_SAVEMODE (Chat Transcript Save Mode)

Hierarchy

☛ WEBCUIF (Software Component) SAP Web UI Framework
   ⤷ CA-GTF-IC (Application Component) Interaction Center WebClient
     ⤷ CRM_IC_CUSTOMIZING2 (Package) IC WebClient customizing

Basic Data

Data Element	CRMT_SAVEMODE
Short Description	Chat Transcript Save Mode

Data Type

Category of Dictionary Type	D	Domain
Type of Object Referenced		No Information
Domain / Name of Reference Type	CRM_SAVEMODE2
Data Type	CHAR	Character String
Length	1
Decimal Places	0
Output Length	1
Value Table

Further Characteristics

Search Help: Name
Search Help: Parameters
Parameter ID
Default Component name
Change document	☐
No Input History	☐
Basic direction is set to LTR	☐
No BIDI Filtering	☐

Field Label

	Length	Field Label
Short	10	SaveScript
Medium	15	Save Transcript
Long	20	Save Transcript
Heading	30	Save Transcript

Documentation

Definition

Determines if the chat transcript for the current interaction is saved.

Use

You have the following options for saving the chat transcript:

• Automatically

  All chat transcripts are saved when agents select Leave. The Save button is not enabled on the chat screen.

• Manually

  A Save button is enabled on the chat screen. Agents must select this button any time during the interaction to initiate the save. The system saves the text when agents select Leave, which ends the chat session, to ensure that the whole transcript is saved.

• Do not save

  None of the transcripts are saved. A Save button is not enabled on the chat screen.

Dependencies

Example

History

Last changed by/on	SAP	20080523
SAP Release Created in	500