SAP ABAP Data Element CRMT_RESPONSEGROUPID (Standard Response Group)

Hierarchy

☛ WEBCUIF (Software Component) SAP Web UI Framework
   ⤷ CA-GTF-IC (Application Component) Interaction Center WebClient
     ⤷ CRM_IC_CUSTOMIZING2 (Package) IC WebClient customizing

Basic Data

Data Element	CRMT_RESPONSEGROUPID
Short Description	Standard Response Group

Data Type

Category of Dictionary Type	D	Domain
Type of Object Referenced		No Information
Domain / Name of Reference Type	CRM_IC_GROUPID
Data Type	CHAR	Character String
Length	20
Decimal Places	0
Output Length	20
Value Table

Further Characteristics

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Parameter ID
Default Component name
Change document	☐
No Input History	☐
Basic direction is set to LTR	☐
No BIDI Filtering	☐

Field Label

	Length	Field Label
Short	10	RespGroup
Medium	15	Std Resp Group
Long	20	Std Response Group
Heading	40	Standard Response Group

Documentation

Definition

Logical grouping of one or more standard responses that determines which standard responses are available to agents when selecting them from the chat or e-mail screens.

Use

Standard response groups are created in Customizing activity Define Standard Response Groups. They can be assigned to e-mail and/or chat profiles. Only one standard response group can be assigned to each e-mail or chat profile.

Dependencies

Example

History

Last changed by/on	SAP	20080523
SAP Release Created in	500