SAP ABAP Data Element CRMT_IC_CHAN_QUEUE_ASS (Manual Channel and Queue Assignment in CMS Profile)
Hierarchy
☛ WEBCUIF (Software Component) SAP Web UI Framework
   ⤷ CA-GTF-IC (Application Component) Interaction Center WebClient
     ⤷ CRM_IC_CUSTOMIZING2 (Package) IC WebClient customizing
Basic Data
Data Element CRMT_IC_CHAN_QUEUE_ASS
Short Description Manual Channel and Queue Assignment in CMS Profile  
Data Type
Category of Dictionary Type D   Domain
Type of Object Referenced     No Information
Domain / Name of Reference Type CRMT_IC_CHAN_QUEUE_ASS    
Data Type CHAR   Character String 
Length 1    
Decimal Places 0    
Output Length 1    
Value Table      
Further Characteristics
Search Help: Name    
Search Help: Parameters    
Parameter ID   
Default Component name    
Change document    
No Input History    
Basic direction is set to LTR    
No BIDI Filtering    
Field Label
  Length  Field Label  
Short 10 ChanQueue 
Medium 20 Channels/Queues 
Long 35 Manual Channel and Queue Assignment 
Heading 40 Manual Channel and Queue Assignment 
Documentation

Definition

Controls the manual assignment of IC agents to channels and/or queues at runtime using the Agent Dashboard.

Use

You can customize whether you want IC agents to be able to assign themselves to the following:

  • No manual assignment (Default)
  • Queues only
  • Channels only
  • Queues and Channels

    Note: These settings depend on whether your CMS provider supports the assignment to channels and/or queues by agents at runtime.

Dependencies

You have to make sure you have the correct WEBCUIF system installed. For more information, see SAP Note 1628588.

Example

History
Last changed by/on SAP  20130604 
SAP Release Created in 731