Hierarchy
WEBCUIF (Software Component) SAP Web UI Framework⤷
CA-GTF-IC (Application Component) Interaction Center WebClient⤷
CRM_IC_CUSTOMIZING2 (Package) IC WebClient customizing
Basic Data
| Data Element | CRMT_IC_AC_NAVLINK |
| Short Description | Navigation Link |
Data Type
| Category of Dictionary Type | D | Domain |
| Type of Object Referenced | No Information | |
| Domain / Name of Reference Type | CRMT_IC_NAVIGATION_LINK | |
| Data Type | CHAR | Character String |
| Length | 40 | |
| Decimal Places | 0 | |
| Output Length | 40 | |
| Value Table |
Further Characteristics
| Search Help: Name | ||
| Search Help: Parameters | ||
| Parameter ID | ||
| Default Component name | ||
| Change document | ||
| No Input History | ||
| Basic direction is set to LTR | ||
| No BIDI Filtering |
Field Label
| Length | Field Label | |
| Short | 10 | NavLink |
| Medium | 15 | Navigation Link |
| Long | 20 | Navigation Link |
| Heading | 40 | Navigation Link |
Documentation
Definition
Navigation link that is executed and navigates to the target view when agents select an entry from the activity clipboard.
Use
In the DEFAULT profile, there are links defined for each object available in the activity clipboard. For example, in the DEFAULT profile, object FEEDBACK (solution from the knowledge search) is linked to view IRecGoToSolSDetail.
If you want to use non-standard links, you can:
- Create your own view and link, using those in the default profile as templates.
This approach is challenging because you must make changes in the code and create the link manually. However, it is also the more flexible option, since you can create integrated, customized views for your links.
- Use available generic links to link to BOR objects (IRecGoToIRecBORViewer) or to the People-Centric User Interface (UI) (IRecGoToIRecPCAViewer).
This is a more straightforward approach, since you use predefined generic links and only have to enter the view name. However, because these are generic links, they are not integrated into the solution.
Dependencies
Navigation links are defined in the design time repository and include the source and target views.
Possible entries requires you to first choose a runtime framework profile. You can choose any navigation link that is defined for that profile. The IC WebClient Profile you are assigning this profile to should also use this same runtime framework profile.
If you want to define your own navigation link, you must:
- Define the navigation link in the runtime repository, for example, CRM_IC_RT_REP.
- Verify the runtime repository is linked to the runtime framework profile.
- Add the navigation link to the runtime framework profile.
- Use the runtime framework profile in the profile you are defining.
- Assign the runtime framework profile to the IC WebClient profile.
Example
History
| Last changed by/on | SAP | 20080523 |
| SAP Release Created in | 500 |
