SAP ABAP IMG Activity UDMV_CCT_RESULT (Define Result of Customer Contact)

Hierarchy

☛ FINBASIS (Software Component) Fin. Basis
   ⤷ FIN-FSCM-COL (Application Component) Collections Management
     ⤷ UDM_CUSTOMER_CONTACT (Package) Customer contact

IMG Activity

ID	UDMV_CCT_RESULT	Define Result of Customer Contact
Transaction Code	S_SE3_50000254	(empty)
Created on	20050507
Customizing Attributes	COL_204MUA	Attribute: Non-Critical Processes and Functions (Required Activity)
Customizing Activity	UDMV_CCT_RESULT	Define Result of Customer Contact

Document

Document Class	SIMG	Hypertext: Object Class - Class to which a document belongs.
Document Name	UDMV_CCT_RESULT_DC

Use

In this IMG activity, you define the values permitted for the Result of Customer Contact. When you create a customer contact, you select one of the values defined here for the result.

Define the following properties for each result:

• Remove indicator: If you create a customer contact with a result for which you have set this indicator, the system changes the status of the worklist item to Completed.
• Reached indicator: The basic rules BR00000019 or BR00000020 valuate a customer contact as successful if you have set the Reached indicator for the result.
  The worklist statistics provide information about the number of customer contacts where the customer was reached or not reached. For this purpose, the Reached indicator of the result is also evaluated.

Requirements

Standard settings

Activities

Example

Business Attributes

ASAP Roadmap ID	204	Establish Functions and Processes
Mandatory / Optional	1	Mandatory activity
Critical / Non-Critical	2	Non-critical
Country-Dependency	A	Valid for all countries

Maintenance Objects

Maintenance object type

C

Customizing Object

Assigned objects
Customizing Object	Object Type	Transaction Code	Sub-object	Do not Summarize	Skip Subset Dialog Box	Description for multiple selections
UDMV_CCT_RESULT	V - View	SM30		☐	☐

History

Last changed by/on	SAP	20050507
SAP Release Created in	600