SAP ABAP IMG Activity ISS_FIN_SERVICEMAP (Service Map Integration)
Hierarchy
☛ MDG_FND (Software Component) MDG Foundation
   ⤷ CA-MDG-APP-ISS (Application Component) Internal Self-Services
     ⤷ UISS_MDG_CONTENT (Package) Internal Self Services: MDG Content
IMG Activity
ID ISS_FIN_SERVICEMAP Service Map Integration  
Transaction Code S_SE5_45000055   (empty) 
Created on 20100318    
Customizing Attributes ISS_FIN_SERVICEMAP   Service Map Integration 
Customizing Activity    
Document
Document Class SIMG   Hypertext: Object Class - Class to which a document belongs.
Document Name ISS_FIN_SERVICEMAP    

Use

In this Customizing activity, the specific settings required to integrate the predefined process types contained in the data model IS with the self-services system architecture are described.

In a shared service center environment, self-services can be launched from a number of different user roles. Shared service center agents need to be able to trigger self-services from the CRM service request UI. Business users need to assign a self-service home page to his or her user role or have access to a self-service Portal.

This Customizing activity describes how to set up the systems lanscape for Internal Self-Services (ISS) for Financials. To integrate Internal Self Services for Financials you need to complete the following activities, described in the sections below:

  1. Define self-service process types
  2. Define self-service systems
  3. Filter logical systems for internal self-services home page (optional)
  4. Integrate the self-services into the home page or CRM service request or both

Requirements

Standard settings

Activities

Customers require access to self-services that are enabled for several different SAP self-service Solutions. Details are provided in the Customizing activity How Integration with Internal Self-Services Works. A detailed overview of the service map concept and implementation is provided in the Customizing activity documentation.

In the Customizing activities listed below, you can make the settings required for the integration of Internal Self-Services for Financials with the service map:

  • Define Self-Service Process Types

    In this Customizing activity, you select the process type MDG because the ISS for Financials are based on existing Master Data Governance (MDG) technology.

    After you switch on the business function, there are three process types and interfaces available by default:

    • DIR and interface CL_SSC_PROCTYPE_DIR for Biller Direct based self-services
    • MDG and interface CL_SSC_PROCTYPE_MDG for MDG based self-services
    • FCS and interface CL_SSC_PROCTYPE_FCS for factsheet based self-services

      Note: If you want to use a process type that is not included above, you need to create the new process type here. This is the case only if you want to use self-services that are not part of the standard delivery. This is not recommended. If possible, you should extend the predefined process types or copy the data model IS and modify the process types to sut your specific implementation.

  • Define Self-Service Systems

    In this Customizing activity, you define the logical systems used for the self-services. For Internal Self-Services for Financials there are a number of specific activitie s that need to be performed for each of the three delivered process types:

  1. MDG-based Internal Self-Services (Process Type MDG)

    For MDG based self-services, you need to also do the following:

    1. First, you need to select the self-services system definitions for MDG. This is defined by default. Then, you need to enter the back-end system where the MDG application is installed. Once this is complete, you need to add the back-end systems where the information is retrieved from, if you are using multiple back-end connections.
    2. After you select the self-services system definition for MDG, you need to select the Active Processes node. The processes that are available for MDG are displayed. For MDG based self-services, the processes are based on the business activity defined in the Customizing activity Create Business Activity. Each business activity is mapped to one change request type. The change request types are predefined and contained in the delivered data model IS.
    3. If you are connecting to more than one backend application system, you need to select the Connected Backend Systems node. Here, you select the back-end system and then you select the active processes for the system. You need to do thisfor each back-end system that you want to integrate with self-services.
  2. Biller Direct-based Internal Self-Services (Process Type DIR)

    For Biller Direct based self-services you need to:

    1. Select the self-services system definiton and the active processes relevant for SAP Biller Direct. The self-services system used for DIR needs to be the same as the system where the business function Internal Self-Services for Financials (FIN_SSC_ISS_1) was activated. If there are other back-end systems that contain relevant data and need to be connected, you can specify these on the Connected Backend node.
    2. On the Active Processes node there are only two processes available, CUSTOMER and VENDOR. These are contained in the coding for the ABAP wrapper class CL_SSC_PROCTYPE_DIR which is used to call the Biller Direct application directly from Financial Supply Chain Management (FSCM).
    3. Next, if you are using multiple backend systems, you need to select the Connected Backend Systems node. Here, you select the backend systems that will provide the information. On the next node, you can select the active processes for the systems. You need to do this for each back-end system that you want to integrate with Biller Direct based internal self-services.
  3. Factsheet-based Internal Self-Services (Process Type FCS)

    For factsheet-based self-services, you need to select the self-service system definition for FCS. There are two active processes available by default for the factsheet, CUSTOMER and VENDOR. These are contained in the coding for the ABAP wrapper class CL_SSC_PROCTYPE_FCS. The system uses this to call the Customer and Vendor factsheet applications that are delivered with the business function Internal Self-Services for Financials (FIN_SSC_ISS_1).

  • BAdI: Filter Logical Systems for ISS Home Page

    You can use this BAdi to define the systems that display on the self-services homepage. In the standard implementation of Internal Self-Services for Financials delivered by SAP, this BAdi verifies whether a user logging on to the homepage also exists in the back-end system. If the user does not exist, the system concerned is not displayed in the System drop down list.

  • How to Configure the ISS home page for ISS for Financials

    The customizing activity How to Configure the ISS Home Page describes how to set up the home page for Internal Self-Services. However, you also need to consider the following settings if you want to implement ISS for Financials (which contains predefined process types for MDG, Biller Direct and Factsheet-based self-services).

    The text below describes an example of typical settings that you may use with a standard implementation of ISS for Financials. In this example, you make the following settings in launchpad configuration (transaction LPD_CUST) for each of the self-services that you want to use:

    1. Enter the link text and description.
    2. For Application Category, select WebDynpro ABAP for self-services that use a Web Dynpro interface. You can also select URL here for web based self-services such as Biller Direct self-services.
    3. Under Parameters for Application, you enter the Namespace and the Application if applicable, for example SAP and USMD_ENTITY_VALUE_2.
      4. Note: For URL based self-services such as Biller Direct, you need to enter the URL for the application in the URL field
      Some of the delivered Web Dynpro components that you may want to enter here are:

  • USMD_ENTITY_VALUE_2 used for MDG-based self-services
  • MDG_IS_VENDOR_SEARCH used for vendor search and vendor factsheet self-services
  • MDG_IS_CUSTOMER_SEARCH used for customer search and customer factsheet self-services
  1. For the System Alias, you need to enter a value such as, for example, my_local.
  2. Next, you need to choose the Advanced Parameters pushbutton.
  3. For the Application Alias field, you enter the information in the form SSPROCTYPE=<Self-Service Process Type>&SSPROCID=<Active Process ID>. For example for MDG-based self-service where the active process ID is IS12, you enter SSPROCTYPE=MDG&SSPROCID=IS12.
    4. Note: The Active Process ID is unique to each self-service. A number of these are delivered as part of the ISS for Financials solution.
  4. In the Configuration field, you enter the UI configuration that you are using. For example, for MDG based self-services this is MDG_IS_SELFSERVICE. Some of the delivered components that you may enter here are:
  • MDG_IS_SELFSERVICE for MDG based self-services
  • MDG_IS_VENDOR_SEARCH used for vendor search and vendor factsheet self-services
  • MDG_IS_CUSTOMER_SEARCH used for customer search and customer factsheet self-services
    • Business Attributes
    ASAP Roadmap ID 105   Define functions and processes 
    Mandatory / Optional 2   Optional activity 
    Critical / Non-Critical 2   Non-critical 
    Country-Dependency A   Valid for all countries 
    Assigned Application Components
    Documentation Object Class Documentation Object Name Current line number Application Component Application Component Name
    SIMG ISS_FIN_SERVICEMAP 0 SE50000001 Internal Self-Services 
    Maintenance Objects
    Maintenance object type    
    History
    Last changed by/on SAP  20100913 
    SAP Release Created in 605