SAP ABAP IMG Activity GRPC_MAINCONFIGREMIN (Maintain Workflow Notifications)
Hierarchy
☛ GRCFND_A (Software Component) GRC Foundation ABAP
   ⤷ GRC-SPC (Application Component) Process Controls
     ⤷ GRPC_IMG (Package) Process Control IMG
IMG Activity
ID GRPC_MAINCONFIGREMIN Maintain Workflow Notifications  
Transaction Code S_R1P_73000002   (empty) 
Created on 20090521    
Customizing Attributes GRPC_MAINCONFIGREMIN   Maintain Configuration for Reminders and Escalations 
Customizing Activity GRPC_MAINCONFIGREMIN   Maintain Configuration for Reminders and Escalations 
Document
Document Class SIMG   Hypertext: Object Class - Class to which a document belongs.
Document Name GRPC_MAINCONFIGREMINDERESCAL    

Use

In this Customizing activity, you can configure the extended notification of SAP business workflow for notifications, reminders, and escalations. You can activate the sending of all e-mail notifications, escalations, and reminders, including any combination of these. SAP also supports the configuration of notifications, escalations, and reminders for user-defined workflows.

Notifications are sent to the performer of a task when the task is created. They are used to notify the receiver about the new task in their work inbox.

Reminders are e-mails sent to the performer of a task a short time before the end date or the due date of the task, in case the task is not completed.

Escalations are notifications sent to the performer's supervisor or to another responsible person, in case the performer misses the task completion due date, as specified in their work inbox.

Requirements

You have

  • Completed the required configuration using the Customizing activity Set Up SAP Connect
  • Necessary authorizations to run transactions SM59 and SCU0.

To maintain notification of reminders and escalations, you must also complete the configuration using the Customizing activity Maintain Workflow for Reminders and Escalations. Since you can only change the default notification content in workflow template, the configuration is optional for new task notification.

Standard settings

The content is delivered by SAP. You can get it by performing the steps listed below, under Activities . If you are an expert on extended notifications, just ignore the following notes and go to Activities, or read the below notes first:

  • In the standard delivery, notifications, reminders, and escalations of several tasks are included in one e-mail. For example, if control design assessment and self-assessment are overdue on the same day for users reporting to a subprocess owner, then the subprocess owner receives an escalation e-mail in addition to the two tasks.
  • In the standard delivery, the job to monitor tasks for notifications, reminders, and escalations runs on a daily basis; but the notifications for a given task are sent only once. For example, if task A is overdue on the first day, then the respective notification is sent on the second day. On the second day, if tasks B and C are overdue, then the notification sent on the third day includes tasks B, and C.
  • We recommend that you do not modify the configuration parameters of the content delivered by SAP. If you have any questions, refer to the help topic Configuring Notifications at http://help.sap.com/saphelp_nw70/helpdata/EN/27/9a793426cea749b18fa409565c3dee/frameset.htm, or create a consulting message for SAP support.

Activities

Configure the extended notification as specified below:

  1. Activate the BC Sets as follows:
    1. Start the transaction SCPR20.
    2. Enter GRFN-WORKFLOW-NOTIFICATION.
    3. Choose the Activate pushbutton.

  1. Maintain the subscription. You must create one subscription for each subscenario, and define the required settings. The following steps illustrate a new task notification:
    1. Start transaction SWNCONFIG.
    2. Under the node Business Scenario, choose GRCNOTIFICATION.
    3. Double-click Category; and then double-click Subscription Basic Data.
    4. Choose the New Entries pushbutton, then enter values as specified below:

  • Subscription: Enter a name only using alphabets, for example, "GRCNOTIFYSUB."
  • Description: Enter a description.
  • Delivery Schedule: Enter the value PCDELIVER.
  • Delivery Type: Enter the value EMAIL_HTML.
  • Granularity: Select One Message Contains Multiple Notifications.
  • Recipient Address.: Enter the value * (asterisk).
  • Recipient Type: Select Receiver Determination Through.
  • Handler: Enter the value CL_SWN_SUBSCRIPTION.
  1. Double-click Subscription Settings and choose the New Entries pushbutton; then enter parameter values as specified below:
  • SHOW_DOCUMENTS_AS: Enter the the value TEXT.
  • SHOW_INBOX_AS: Enter the value LINK1.
  1. Choose the node Business Scenario; then repeat Steps b to e to create the subscription and to define settings for reminder and escalation. The difference lies in the name and description. In addition to this, an escalation does not have the parameter SHOW_INBOX_AS.
  2. To enter the portal address, choose General Settings, and then enter the portal address in the field INBOX_LINK_URL.
  3. Choose the Save pushutton and exit.

  1. Schedule the job using the Customizing activity Schedule Job for Workflow E-mail Notification.

Example

Business Attributes
ASAP Roadmap ID 201   Make global settings 
Mandatory / Optional 2   Optional activity 
Critical / Non-Critical 2   Non-critical 
Country-Dependency A   Valid for all countries 
Maintenance Objects
Maintenance object type C   Customizing Object 
Assigned objects
Customizing Object Object Type Transaction Code Sub-object Do not Summarize Skip Subset Dialog Box Description for multiple selections
SWN_CONFIG C - View cluster SM34  
History
Last changed by/on SAP  20100630 
SAP Release Created in 600