SAP ABAP IMG Activity GRACV_SLA (Maintain Service Level Agreements)
Hierarchy
☛
GRCFND_A (Software Component) GRC Foundation ABAP
⤷
GRC-AC (Application Component) Access Control
⤷
GRAC_UTILITIES (Package) Access Control GRC Various helping infrastructure for ABAP
GRCFND_A (Software Component) GRC Foundation ABAP⤷
GRC-AC (Application Component) Access Control⤷
GRAC_UTILITIES (Package) Access Control GRC Various helping infrastructure for ABAP
IMG Activity
| ID | GRACV_SLA | Maintain Service Level Agreements |
| Transaction Code | S_GF1_13000066 | (empty) |
| Created on | 20100602 | |
| Customizing Attributes | GRACV_SLA | Maintain Service Level Agreements |
| Customizing Activity | GRACV_SLA | Maintain Service Level Agreements |
Document
| Document Class | SIMG | Hypertext: Object Class - Class to which a document belongs. |
| Document Name | GRACV_SLA_DOC |
Use
In this Customizing activity, you can set the time frame for a task for completion. Service levels are defined by the attributes on the submitted request.
You can choose from the following Service Level Agreement (SLA) types:
- Fixed by number of days
- Fixed by date
- Formula
Service level agreements can be internal (between departments in an organization) or between the organization and external users.
Requirements
Standard settings
Activities
Example
Business Attributes
| ASAP Roadmap ID | 201 | Make global settings |
| Mandatory / Optional | 2 | Optional activity |
| Critical / Non-Critical | 2 | Non-critical |
| Country-Dependency | A | Valid for all countries |
Maintenance Objects
| Maintenance object type | C | Customizing Object |
| Assigned objects | ||||||
|---|---|---|---|---|---|---|
| Customizing Object | Object Type | Transaction Code | Sub-object | Do not Summarize | Skip Subset Dialog Box | Description for multiple selections |
| GRACVC_SLA | C - View cluster | SM34 |
History
| Last changed by/on | SAP | 20101215 |
| SAP Release Created in | 600 |
