SAP ABAP IMG Activity _ISUCSFOCC_000001 (Define Customer-Contact Classes/Actions)
Hierarchy
☛ FI-CA (Software Component) FI-CA
   ⤷ FI-CA-BT-CC (Application Component) Customer Contact
     ⤷ BPCT (Package) Business Partner Contact
IMG Activity
ID _ISUCSFOCC_000001 Define Customer-Contact Classes/Actions  
Transaction Code S_KK4_74000961   IMG Activity: _ISUCSFOCC_000001 
Created on 19990816    
Customizing Attributes _ISUCSFOCC_000001   Define Customer-Contact Classes/Actions 
Customizing Activity _ISUCSFOCC_000001   Define Customer-Contact Classes/Actions 
Document
Document Class SIMG   Hypertext: Object Class - Class to which a document belongs.
Document Name _ISUCSFOCC_000001    

In this activity you define contact classes and actions. Contact classes are used to group contact actions according to their subject area. Contact actions then differentiate between contacts within a contact class.

You can also define which business objects are linked to the individual customer contacts.

Example

Contact class: Billing

Contact actions for billing contact class:

  • Incorrect invoice
  • Invoice contains incorrect information
  • Invoice information
  • Invoice sent
  • Billing created manually
  • Invoice printed

Requirements

Standard settings

Recommendation

Activities

  1. Define the contact classes.
  2. Define the contact actions for the contact classes
  3. Assign the object roles to the contact classes and actions

Further notes

Business Attributes
ASAP Roadmap ID 203   Establish Master Data 
Mandatory / Optional 2   Optional activity 
Critical / Non-Critical 2   Non-critical 
Country-Dependency A   Valid for all countries 
Assigned Application Components
Documentation Object Class Documentation Object Name Current line number Application Component Application Component Name
SIMG _ISUCSFOCC_000001 0 I110004872 Customer Contact 
Maintenance Objects
Maintenance object type C   Customizing Object 
Assigned objects
Customizing Object Object Type Transaction Code Sub-object Do not Summarize Skip Subset Dialog Box Description for multiple selections
BCONTCA C - View cluster SM34 0000000000 Define Customer Contact Classes 
History
Last changed by/on SAP  20001130 
SAP Release Created in