SAP ABAP IMG Activity /MRSS/V_APPT_STG (Determine the Search Strategy for Appointment Booking)
Hierarchy
☛ MRSS_NW (Software Component) SAP Multiresource Scheduling for SAP Net
   ⤷ CA-MRS (Application Component) SAP Multiresource Scheduling
     ⤷ /MRSS/APPT_BOOKING (Package) Appointment Booking for MRSS
IMG Activity
ID /MRSS/V_APPT_STG Determine the Search Strategy for Appointment Booking  
Transaction Code /MRSS/92000272   (empty) 
Created on 20110329    
Customizing Attributes /MRSS/V_APPT_STG   Determine the Search Strategy for Appointment Booking 
Customizing Activity /MRSS/V_APPT_STG   Determine the Search Strategy for Appointment Booking 
Document
Document Class SIMG   Hypertext: Object Class - Class to which a document belongs.
Document Name /MRSS/V_APPT_STG    

Use

In this Customizing activity, you define the search strategies that are available to the service employee when booking an appointment.

You can use the search strategies for the Automatically Create the Assignment for the Resource Planning Node and Resource Capacity appointment booking types. When booking an appointment, the system looks for available resources using certain criteria that you select here.

With the Resource Planning Node Capacity appointment booking type, only the Resource Planning Node of Resource Planner search strategy can be selected.

You can use the following search strategies for your search:

  • Partner role
    Select this strategy so that in the event of a second visit or a follow-up assignment, the preferred technician who was created in the order is displayed for the appointment booking. The preferred resource must be flagged with the Essential Technician partner role.
    When reissuing an appointment to the same customer, the system can book this resource, which has already been requested for an assignment at the customer. The system displays it at the top of the search results when booking the appointment.
  • Resource planning node of the resource planner
    Select this search strategy so that the system looks for the resources that are allocated to the resource planning node of the resource planner.
  • Work center of technician
    With this search strategy the system looks for resources that are allocated to the technician's work center. In this case, Work Center of Technician must be specified as the order operation category.
  • Postal code area
    This search strategy identifies available resources that lie in the same postal code area as the demand.
  • Service area
    With this search strategy, the system identifies available resources within a service area of the order. The service area can be identified, for example, using geographical criteria. The resources are permanently allocated to the service area.
    If the customer's service area is specified in the service order, when booking an appointment using this search strategy, the system will display the resources within the desired service area that still have free capacity.
  • Resource ID
    With this search strategy the system looks for certain resource IDs. When booking an appointment, a customer can ask for a certain technician to carry out a repair. The service employee can then look for available appointments for this resource and offer them to the customer to make an appointment booking.

You will find more information in the application help under Information About the Company -> Administration and Management -> Appointment Booking.

Requirements

Standard settings

Activities

Example

Business Attributes
ASAP Roadmap ID 204   Establish Functions and Processes 
Mandatory / Optional 1   Mandatory activity 
Critical / Non-Critical 2   Non-critical 
Country-Dependency A   Valid for all countries 
Assigned Application Components
Documentation Object Class Documentation Object Name Current line number Application Component Application Component Name
SIMG /MRSS/V_APPT_STG 0 /MRSS/WFF0000002 SAP Multiresource Scheduling 
Maintenance Objects
Maintenance object type C   Customizing Object 
Assigned objects
Customizing Object Object Type Transaction Code Sub-object Do not Summarize Skip Subset Dialog Box Description for multiple selections
/MRSS/V_APPT_STG V - View SM30  
History
Last changed by/on SAP  20130206 
SAP Release Created in 800