SAP ABAP Class CL_CRM_IC_MCM_CONTACT (IC WebClient MCM Contact)

Hierarchy

☛ WEBCUIF (Software Component) SAP Web UI Framework
   ⤷ CA-GTF-IC-CHA (Application Component) Communication Channel
     ⤷ IC_CCS_APP (Package) IC Communication Channels Service Application

Meta Relationship - Using

#	Relationship type	Using	Short Description	Created on
1	Interface implementation (CLASS c. INTERFACES i_ref)	IF_CRM_IC_CONTACT	IC WebClient Contact	20030618

Meta Relationship - Used By

#	Relationship type	Used by	Short Description	Created on
1	Inheritance (c INHERITING FROM c_ref)	CL_CRM_IC_MCM_CHATSESSION	IC MCM Chat Session	20030620
2	Inheritance (c INHERITING FROM c_ref)	CL_CRM_IC_MCM_EMAIL	IC MCM EMail	20030620

Properties

Class	CL_CRM_IC_MCM_CONTACT
Short Description	IC WebClient MCM Contact
Super Class
Instantiability of a Class	2	Public
Final	☐

General Data

Message Class
Program status
Category	0
Package	IC_CCS_APP	IC Communication Channels Service Application
Created	20030618	SAP
Last change	20110908	SAP
Shared Memory-enabled	☐
Fixed point arithmetic	☐
Unicode checks active	☑

Forward declarations

Class CL_CRM_IC_MCM_CONTACT has no forward declaration.

Interfaces

#	Interface	Abstract	Final	Description	Created on
1	IF_CRM_IC_CONTACT	☐	☐	IC WebClient Contact	20030618

Friends

Class CL_CRM_IC_MCM_CONTACT has no friend class.

Attributes

#	Attribute	Level	Visibility	Read only	Typing	Associated Type	Initial Value	Description	Created on
1	C_ADID	Constant	Private	☐	Type reference (TYPE)	STRING	'CRM_IC/MCM'	AD Id	20030802
2	C_ADID2	Constant	Private	☐	Type reference (TYPE)	STRING	'CRM_IC/MCM_UIMSGS'	AD Id 2	20051129
3	C_CHANNEL_CHAT	Constant	Public	☐	Type reference (TYPE)	STRING	'chat'	Channel Chat	20030620
4	C_CHANNEL_EMAIL	Constant	Public	☐	Type reference (TYPE)	STRING	'mail'	Channel EMail	20030620
5	C_CHANNEL_TELEPHONY	Constant	Public	☐	Type reference (TYPE)	STRING	'phone'	Channel Telephony	20030620
6	C_DIRECTION_HISTORIC	Constant	Public	☐	Type reference (TYPE)	STRING	'Historic'	Direction Historic	20030624
7	C_DIRECTION_INBOUND	Instance attribute	Public	☐	Attribute reference (LIKE)				20030626
8	C_DIRECTION_OUTBOUND	Instance attribute	Public	☐	Attribute reference (LIKE)				20030626
9	C_EVENT_ACCEPTED	Instance attribute	Public	☐	Attribute reference (LIKE)				20030620
10	C_EVENT_ENDED	Instance attribute	Public	☐	Attribute reference (LIKE)				20030620
11	C_EVENT_IADUPDATED	Constant	Public	☐	Type reference (TYPE)	STRING	'McmContactIADUpdated'	Event IAD Updated	20030802
12	C_EVENT_RECOVERED	Constant	Public	☐	Type reference (TYPE)	STRING	'ContactRecovered'	Event Recovered	20051003
13	C_EVENT_REQUESTSAVEAD	Constant	Public	☐	Type reference (TYPE)	STRING	'McmRequestSaveAD'	Event Request Save AD	20030802
14	C_EVENT_STARTED	Instance attribute	Public	☐	Attribute reference (LIKE)				20030620
15	C_EVENT_WRAPUPSTARTED	Constant	Public	☐	Type reference (TYPE)	STRING	'McmContactWrapUpStarted'	Event WrapUpStarted	20031101
16	C_RECEIVE_CONTEXT	Instance attribute	Public	☐	Attribute reference (LIKE)				20090212
17	C_SOURCE_MCM	Instance attribute	Public	☐	Attribute reference (LIKE)				20030626
18	C_STATUS_ACCEPTED	Instance attribute	Public	☐	Attribute reference (LIKE)				20030627
19	C_STATUS_STARTED	Instance attribute	Public	☐	Attribute reference (LIKE)				20030627
20	C_STATUS_WRAPUP	Constant	Public	☐	Type reference (TYPE)	STRING	'WrapUp'	Status WrapUp	20031101
21	C_TYPE_CONSULT	Constant	Public	☐	Type reference (TYPE)	STRING	'Consult'	Consult	20030626
22	C_TYPE_NEW	Instance attribute	Public	☐	Attribute reference (LIKE)				20030626
23	C_TYPE_TRANSFER	Constant	Public	☐	Type reference (TYPE)	STRING	'Transfer'	Transfer	20030802
24	M_ADSAVEREASON	Instance attribute	Public	☑	Type reference (TYPE)	STRING		AD Save Reason	20030802
25	M_CHANNEL	Instance attribute	Public	☑	Type reference (TYPE)	STRING		Channel	20030620
26	M_DESTADDR	Instance attribute	Public	☐	Attribute reference (LIKE)				20030624
27	M_DIRECTION	Instance attribute	Public	☐	Attribute reference (LIKE)				20030626
28	M_IADREADSTATUS	Instance attribute	Private	☐	Type reference (TYPE)	BOOLEAN		IAD Read Status (X=Read, -=Needs Update, space=Not Readed)	20030618
29	M_ID	Instance attribute	Public	☐	Attribute reference (LIKE)				20030620
30	M_IXML	Static Attribute	Private	☐	Object reference (TYPE REF TO)	IF_IXML		IF_IXML	20030618
31	M_IXML_DOCUMENT_IAD	Instance attribute	Private	☐	Object reference (TYPE REF TO)	IF_IXML_DOCUMENT		IF_IXML_DOCUMENT	20030618
32	M_IXML_STREAM_FACTORY	Static Attribute	Private	☐	Object reference (TYPE REF TO)	IF_IXML_STREAM_FACTORY		IF_IXML_STREAM_FACTORY	20030618
33	M_ORIGADDR	Instance attribute	Public	☐	Attribute reference (LIKE)				20030624
34	M_PREVIOUSPROCESSOR	Instance attribute	Public	☐	Type reference (TYPE)	STRING		Previous Processor (Agent Id)	20030828
35	M_PRE_INTERACTION_ID	Instance attribute	Private	☐	Type reference (TYPE)	STRING		Previous interaction id	20081203
36	M_SOURCE	Instance attribute	Public	☐	Attribute reference (LIKE)				20030626
37	M_STATUS	Instance attribute	Public	☐	Attribute reference (LIKE)				20030627
38	M_TYPE	Instance attribute	Public	☐	Attribute reference (LIKE)				20030620
39	M_UIMSGS	Instance attribute	Private	☐	Type reference (TYPE)	UIMSG_LIST		Message List	20051129

Methods

#	Method	Level	Visibility	Method type	Description	Created on
1	CLASS_CONSTRUCTOR	Static method	Public	Constructor	CLASS_CONSTRUCTOR	20030618
2	CONSTRUCTOR	Instance method	Public	Constructor	CONSTRUCTOR	20030618
3	CREATE_IADDOM	Instance method	Private	Method	Create Item Attached Data DOM	20030618
4	DOM_TO_XMLCSTRING	Instance method	Private	Method	DOM to XML String	20030618
5	GET_IAAD	Instance method	Private	Method	Get Item Application Attached Data	20030618
6	GET_IAAD_CSTRING	Instance method	Public	Method	Get Item Application Attached Data as String	20030620
7	GET_IAAD_ELEMENT	Instance method	Public	Method	Get Item Application Attached Data as DOM Element	20030620
8	GET_IAD	Instance method	Private	Method	Get Item Attached Data	20030618
9	GET_PREV_INTERACTION_ID	Instance method	Public	Method	Get the previous interaction id	20081203
10	ON_IADUPDATED	Instance method	Public	Method	Item Attached Data Updated	20040713
11	ON_REQUESTSAVEADVETOED	Instance method	Public	Method	RequestSaveAD Vetoed	20040129
12	ON_UIMSGS	Instance method	Private	Method	On UI Messages	20051129
13	SET_ADSAVEREASON	Instance method	Public	Method	Set AD Save Reason	20030802
14	SET_IAAD_CSTRING	Instance method	Public	Method	Set Item Application Attached Data from String	20030620
15	SET_IAAD_ELEMENT	Instance method	Public	Method	Set Item Application Attached Data from DOM Element	20030620
16	SET_IAD	Instance method	Public	Method	Set Item Attached Data	20030618
17	SET_IADREADSTATUS	Instance method	Public	Method	Set Item Attached Data Read Status	20030618
18	SET_PREV_INTERACTION_ID	Instance method	Public	Method	Set the previous interaction id	20081203
19	SET_STATUS	Instance method	Public	Method		20030627
20	TRIGGER_IADUPDATED	Instance method	Public	Method	Trigger Item Attached Data Updated	20030815
21	XMLCSTRING_TO_DOM	Instance method	Private	Method	XML String to DOM	20030618

Events

Class CL_CRM_IC_MCM_CONTACT has no event.

Types

Class CL_CRM_IC_MCM_CONTACT has no local type.

Method Signatures

Method CLASS_CONSTRUCTOR Signature

Method CLASS_CONSTRUCTOR on class CL_CRM_IC_MCM_CONTACT has no parameter.
Method CLASS_CONSTRUCTOR on class CL_CRM_IC_MCM_CONTACT has no exception.

Method CONSTRUCTOR Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	IV_CHANNEL	Call by reference	☐	Type reference (TYPE)	STRING		Positionskanal	20030618
2	Importing	IV_DESTADDR	Call by reference	☐	Type reference (TYPE)	STRING			20030624
3	Importing	IV_DIRECTION	Call by reference	☐	Type reference (TYPE)	STRING			20030624
4	Importing	IV_ID	Call by reference	☐	Type reference (TYPE)	STRING		Positions-ID	20030618
5	Importing	IV_ORIGADDR	Call by reference	☐	Type reference (TYPE)	STRING			20030624
6	Importing	IV_PRE_INTERACTION_ID	Call by reference	☑	Type reference (TYPE)	STRING		Previous interaction id	20081203

Method CONSTRUCTOR on class CL_CRM_IC_MCM_CONTACT has no exception.

Method CREATE_IADDOM Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	IV_XML	Call by reference	☐	Type reference (TYPE)	STRING		XML-String	20030618

Method CREATE_IADDOM on class CL_CRM_IC_MCM_CONTACT has no exception.

Method DOM_TO_XMLCSTRING Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Changing	CV_XML	Call by reference	☐	Type reference (TYPE)	STRING		XML-String	20030618
2	Importing	IV_DOM	Call by reference	☐	Object reference (TYPE REF TO)	IF_IXML_DOCUMENT		DOM	20030618

Method DOM_TO_XMLCSTRING on class CL_CRM_IC_MCM_CONTACT has no exception.

Method GET_IAAD Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Returning	EV_APPLICATIONAD	Value transfer	☐	Object reference (TYPE REF TO)	IF_IXML_ELEMENT		IF_IXML_ELEMENT	20030618
2	Importing	IV_APPLICATIONID	Call by reference	☐	Type reference (TYPE)	STRING		Anwendungs-ID	20030618

Method GET_IAAD on class CL_CRM_IC_MCM_CONTACT has no exception.

Method GET_IAAD_CSTRING Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Returning	EV_APPLICATIONAD	Value transfer	☐	Type reference (TYPE)	STRING		Anwendungsbezogene Daten	20030620
2	Importing	IV_APPLICATIONID	Call by reference	☐	Type reference (TYPE)	STRING		Anwendungs-ID	20030620

Method GET_IAAD_CSTRING on class CL_CRM_IC_MCM_CONTACT has no exception.

Method GET_IAAD_ELEMENT Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Returning	EV_APPLICATIONAD	Value transfer	☐	Object reference (TYPE REF TO)	IF_IXML_ELEMENT		IF_IXML_ELEMENT	20030620
2	Importing	IV_APPLICATIONID	Call by reference	☐	Type reference (TYPE)	STRING		Anwendungs-ID	20030620

Method GET_IAAD_ELEMENT on class CL_CRM_IC_MCM_CONTACT has no exception.

Method GET_IAD Signature

Method GET_IAD on class CL_CRM_IC_MCM_CONTACT has no parameter.
Method GET_IAD on class CL_CRM_IC_MCM_CONTACT has no exception.

Method GET_PREV_INTERACTION_ID Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Returning	RV_PRE_INTERACTION_ID	Value transfer	☐	Type reference (TYPE)	STRING		Previous Interaction id	20081203

Method GET_PREV_INTERACTION_ID on class CL_CRM_IC_MCM_CONTACT has no exception.

Method ON_IADUPDATED Signature

Method ON_IADUPDATED on class CL_CRM_IC_MCM_CONTACT has no parameter.
Method ON_IADUPDATED on class CL_CRM_IC_MCM_CONTACT has no exception.

Method ON_REQUESTSAVEADVETOED Signature

Method ON_REQUESTSAVEADVETOED on class CL_CRM_IC_MCM_CONTACT has no parameter.
Method ON_REQUESTSAVEADVETOED on class CL_CRM_IC_MCM_CONTACT has no exception.

Method ON_UIMSGS Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	IV_UIMSGS	Call by reference	☐	Object reference (TYPE REF TO)	IF_IXML_ELEMENT		IF_IXML_ELEMENT	20051129

Method ON_UIMSGS on class CL_CRM_IC_MCM_CONTACT has no exception.

Method SET_ADSAVEREASON Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	IV_ADSAVEREASON	Call by reference	☐	Type reference (TYPE)	STRING			20030802

Method SET_ADSAVEREASON on class CL_CRM_IC_MCM_CONTACT has no exception.

Method SET_IAAD_CSTRING Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	IV_APPLICATIONAD	Call by reference	☐	Type reference (TYPE)	STRING		Anwendungsbezogene Daten	20030620

#	Exception	Resumable	Description	Created on
1	CX_CRM_IC_MCM_EXCEPTION	☐	IC MCM - Ausnahme	20030620

Method SET_IAAD_ELEMENT Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	IV_APPLICATIONAD	Call by reference	☐	Object reference (TYPE REF TO)	IF_IXML_ELEMENT		IF_IXML_ELEMENT	20030620

#	Exception	Resumable	Description	Created on
1	CX_CRM_IC_MCM_EXCEPTION	☐	IC MCM - Ausnahme	20030620

Method SET_IAD Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Returning	EV_RESULT	Value transfer	☐	Type reference (TYPE)	BOOLEAN		Ergebnis (X=Set, -=Set Error, space=Not Set)	20030618

Method SET_IAD on class CL_CRM_IC_MCM_CONTACT has no exception.

Method SET_IADREADSTATUS Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	IV_IADREADSTATUS	Call by reference	☐	Type reference (TYPE)	BOOLEAN		IAD Lesestatus (X=Read, -=Needs Update, space=Not Readed)	20030618

Method SET_IADREADSTATUS on class CL_CRM_IC_MCM_CONTACT has no exception.

Method SET_PREV_INTERACTION_ID Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Importing	IV_PRE_INTERACTION_ID	Call by reference	☐	Type reference (TYPE)	STRING			20081203

Method SET_PREV_INTERACTION_ID on class CL_CRM_IC_MCM_CONTACT has no exception.

Method SET_STATUS Signature

Method SET_STATUS on class CL_CRM_IC_MCM_CONTACT has no parameter.
Method SET_STATUS on class CL_CRM_IC_MCM_CONTACT has no exception.

Method TRIGGER_IADUPDATED Signature

Method TRIGGER_IADUPDATED on class CL_CRM_IC_MCM_CONTACT has no parameter.
Method TRIGGER_IADUPDATED on class CL_CRM_IC_MCM_CONTACT has no exception.

Method XMLCSTRING_TO_DOM Signature

#	Type	Parameter	Pass Value	Optional	Typing Method	Associated Type	Default value	Description	Created on
1	Changing	CV_DOM	Call by reference	☐	Object reference (TYPE REF TO)	IF_IXML_DOCUMENT		IF_IXML_DOCUMENT	20030618
2	Importing	IV_XML	Call by reference	☐	Type reference (TYPE)	STRING		XML-String	20030618

Method XMLCSTRING_TO_DOM on class CL_CRM_IC_MCM_CONTACT has no exception.

History

Last changed by/on	SAP	20110908
SAP Release Created in	400