Hierarchy
⤷ LO-AB (Application Component) Agency Business (Global Trade)
⤷ WZRE_ADD_ON (Package) Agency Business (Add-Ons)
IMG Activity
ID | W_WLFA_0058 | Maintain Reasons for Complaint |
Transaction Code | S_ALN_01001456 | (empty) |
Created on | 20030203 | |
Customizing Attributes | W_WLFA_0058 | Reasons for Complaint |
Customizing Activity | W_WLFA_0058 | Reasons for Complaint |
Document
Document Class | SIMG | Hypertext: Object Class - Class to which a document belongs. |
Document Name | W_WLFA_0058 |
Use
In this step you define complaints reasons that map the different complaints cases in complaints processing in agency business. For this you have the following options:
- You change an existing complaints reason.
- You copy an existing complaints reason and change this according to your requirements.
- You create a new complaints reason.
Requirements
Standard settings
Activities
In this step you must make or check the following entries:
- Complaints reason
- Enter an alphanumeric key for the billing type, this can have up to 10 characteristics.
- Provide a textual description for the key
- Number assignment
Enter a number range for the number assignment. For complaints documents the SAP system only assigns a number internally. To define a common number assignment for different complaints reasons you must enter the same number range.
You must have defined the number ranges already. For further details see section Number range intervals.
- Complaint category
You use the complaint category to control whether the complaints reason can be used generally or only internally (for example, not in the Agency Business portal).
- Default status
Here you define the complaints status that is automatically assigned when the complaint is created.
You must have defined the complaints status beforehand. For further details see section Complaints status.
- Status after release
Here you define the complaints status assigned to a complaint after it is released (for example, by the vendor using the agency portal vendor). You must have defined the complaints status beforehand. For further information see Complaints status.
If you do not assign a status complaints complaints cannot or must not be released with this complaints reason. - Status after rejection
Here you define the complaints status assigned to a complaint after rejection (for example, by the vendor using the agency portal vendor). You must have defined the complaints status beforehand. For further information see Complaints status.
If you do not assign a status, complaints cannot or must not be rejected with this complaints reason. - Status after reopening
Here you define the complaints status assigned to a complaint after it is reopened. You must define the complaints status beforehand. For further information see Complaints status. If you have not assigned a status, complaints cannot be reopened with
this complaints reason. - Processing lock
If you set the processing lock, complaint processing is not automatically called after the complaint has been created.
- Change documents active
If you set the switch, change documents will be updated for this complaints reason.
- Texts
If it is possible to create texts for a complaints reason, you must assign a text schema and a text ID to the complaints reason.
You must have defined these beforehand. Use the text schemas and IDs from Agency Business (header). For further information see text determination.
After you have made the settings for the complaints reasons you must implement processing of each complaints reason using method PROCESS from Business Add-In WLF_CWB.
Example
Business Attributes
ASAP Roadmap ID | 204 | Establish Functions and Processes |
Mandatory / Optional | 2 | Optional activity |
Critical / Non-Critical | 2 | Non-critical |
Country-Dependency | A | Valid for all countries |
Assigned Application Components
Documentation Object Class | Documentation Object Name | Current line number | Application Component | Application Component Name |
---|---|---|---|---|
SIMG | W_WLFA_0058 | 0 | ALR0000097 | Agency Business (Global Trade) |
Maintenance Objects
Maintenance object type | C | Customizing Object |
Assigned objects | ||||||
---|---|---|---|---|---|---|
Customizing Object | Object Type | Transaction Code | Sub-object | Do not Summarize | Skip Subset Dialog Box | Description for multiple selections |
VC_TCWBCR | C - View cluster | SM34 |
History
Last changed by/on | SAP | 20030203 |
SAP Release Created in | 200 |