SAP ABAP Program SAPLIAKL (SAPLIAKL)

Basic Data

Program	SAPLIAKL
Program Type	F	Function group

Attributes

Status
Application	S	Basis
Authorization Group
Logical database	D$S	Processing without database
Selection screen
☐ Editor lock	☑ Fixed point arithmetic
☑ Unicode checks active	☐ Start using variant

Function Group

Include	Function Module	Short Description	Mode
01	IAKL_ANALYZE_CLUSTERING	IIA: Determine the clusters of the hits based on search scores
02	IAKL_COMMUNICATION_TO_CIC	IIA: Receiving text from CIC
03	IAKL_CIC_INITIAL_SEARCH	IIA: Initial search triggered by CIC
04	IIA_SEARCH_ENGINE_CALLBACK	IIA: Callback for new search engine
05	IAKL_COMPUTE_ADJUSTED_SCORE	IIA: Compute the adjusted score based on statistical information
06	IAKL_COMPUTE_NORMAL_PROB	IIA: Compute the accumulated probability with normalization
07	IAKL_COMPUTE_PREDICTION_ERROR	IIA: Update the false positive and false negative statistical information
08	IAKL_COMPUTE_RELEVANT_GROUP	IIA: Retrieve the most relevant groups from the hitlist
09	IAKL_COMPUTE_STATISTICS	IIA: Compute basic statistical information
10	IAKL_CIC_CLOSE_CONTACT	IIA: Close contact event is raised
11	IAKL_POPUP_TO_INFORM	Popup zur Ausgabe einer Nachricht
12	IAKL_RETRIEVE_PRODUCT_WITH_FAQ	IIA: Get the products with the FAQ
13	IAKL_EXECUTE_CONFIRMATION	IIA: Determine the statsitical update based on confirmation
14	IAKL_EXECUTE_DRILL_DOWN	IIA: Drill down the matched symptoms/solutions based on hitlist
15	IAKL_IAC_DRILL_DOWN	IIA(IAC): Get user query and return drill-down questions
16	SCORE_SUMMARY	inner function for summarising score and lexicon
17	IAKL_STORE_SCORE	for storing score analysis data
18	IAKL_IAC_CONTENT_SUMMARY	IIA(IAC): Retrieve summary of SDB contents
19	IAKL_IAC_RETRIEVE_FAQ	IIA(IAC): Retrieve FAQ
20	IAKL_IAC_CONFIRMATION	IIA(IAC): Confirmation based on 3 simple questions
21	IAKL_MATCH_WORD	for matching word display
22	CRM_IIA_SEARCH	call from Search Analysis for display the hitlist tree
23	CRM_IIA_SEARCH_RFC	Search in IIA, RFC for ICSS	R
24	CRM_IIA_MY_SOLUTIONS_GET_RFC	Get MySolution, IIA	R
25	IAKL_RETRIEVE_GROUP	IIA: Retrieve the relevant groups from a list of symptoms
26	IAKL_IAC_UNDO_DRILL_DOWN	IIA(IAC): Undo previous search
27	IAKL_EXECUTE_DETAIL_CONFIRM	IIA: Determine the statsitical update based on detail confirmation
28	CRM_IIA_RELEVANT_SOLS_GET_RFC	Get Relevant Solutions, IIA
29	CRM_IIA_MY_SYMPTOMS_GET_RFC	Get My Symptoms, IIA
30	CRM_IIA_MY_SOLUTIONS_SET_RFC	Set My Solutions, IIA
31	CRM_IIA_MY_SYMPTOMS_SET_RFC	Set My Symptoms, IIA
32	CRM_IIA_SOL_ATTA_LIST_GET_RFC	Get Attachments list and meta descriptions, IIA
33	CRM_ICSS_MY_SOLUTIONS_GET_RFC	Get MySolution, RFC FM for ICSS	R
34	CRM_ICSS_MY_SOLUTIONS_SET_RFC	Set My Solutions, RFC FM for ICSS
35	CRM_ICSS_RELEVANT_SOLS_GET_RFC	Get Relevant Solutions, RFC FM for ICSS
36	CRM_ICSS_MY_SYMPTOMS_GET_RFC	Get My Symptoms, RFC FM for ICSS
37	CRM_ICSS_MY_SYMPTOMS_SET_RFC	Set My Symptoms, RFC FM for ICSS
38	CRM_ICSS_SOL_ATTA_LIST_GET_RFC	Get Attachments list and meta descriptions, RFC FM for ICSS
39	CRM_ICSS_USER_SETTING_GET_RFC	Get User Settings, RFC FM for ICSS	R
40	CRM_ICSS_USER_SETTING_SET_RFC	Set User Setting, RFC FM for ICSS	R
41	CRM_ICSS_RELEVANT_SOLS_SET_RFC	Set Relevant Solutions, RFC FM for ICSS
42	CRM_ICSS_UPLOAD_ATTACHMENT_RFC	Upload attachment to the CM Server, RFC FM for ICSS	R
43	CRM_SDB_ATTACHMENT_UPLOAD	CRM_SDB_ATTACHMENT_UPLOAD
44	CRM_SDB_ATTACHMENT_DELETE	CRM_SDB_ATTACHMENT_DELETE
45	CRM_IIA_SEARCH_ANALYSIS_HIT	Update the Hitlist from Search Analysis
46	CRM_IIA_SEARCH_UI	Search in IIA, RFC for ICSS	R

Transaction Code

Transactions reference to this program

#	Transaction Code	Short Description
1	CRMD_IIA_FAQ	Maintain Frequently Asked Questions
2	CRMD_IIA_REPORT	Generate Statistics Reports

Screens

#	Screen	Short Description
1	0100	IIA: Entry screen for user
2	0110	IIA: Confirmation dialog box
3	0111	popup screen to display the hitlist tree for txn crmd_order
4	0120	IIA: Detail confirmation dialog box
5	0130	IIA: Request for receiver email address
6	0135	IIA: Selection of email content
7	0140	IIA: FAQ display screen
8	0150	IIA: Frequently Searched Problems
9	0160	IIA: Frequently selected solutions
10	0170	IIA: Relevant solutions with the solution cart
11	0180	IIA: User suggestions
12	0190	IIA: User Setting Dialog
13	0191	IIA: User Setting - General Tab
14	0192	IIA: User Settings - My Email Tab
15	0193	IIA: User Settings - Confirmation
16	0194	IIA: User Setting - Subscreen for Search Methods
17	0195	IIA: Switch Search Language Dialog box
18	0200	IIA: FAQ Administration Tools
19	0210	IIA: Product selection
20	0220	IIA: Product selection for IIA entry screen
21	0230	IIA: Product selection for IIA entry screen
22	0300	IIA: Statistical Reporting Tool
23	0400	IIA: Entry screen for CIC agent
24	0410	IIA: Editing search criteria
25	0450	IIA: Entry screen for CRM service order
26	0500	Information Screen for IIA Customizing
27	0510	IIA: Advanced Search Options

GUI Status

#	GUI Status	Short Description
1	HITL111	Solution Hitlist
2	IA0100	IIA: Main GUI status
3	IA0110	IIA: Search Confirmation
4	IA0120	IIA: Detail Confirmation
5	IA0130	IIA: Email address confirmation
6	IA0135	IIA: Selection of email content
7	IA0140	IIA: FAQ display screen
8	IA0150	IIA: Frequently Searched Problems
9	IA0160	IIA: Frequently selected solutions
10	IA0170	IIA: Relevant solutions
11	IA0180	IIA: Suggestions
12	IA0190	IIA: User settings
13	IA0195	IIA: Select Search Language
14	IA0200	IIA: Administration Tools
15	IA0210	IIA: Product selection
16	IA0220	IIA: Product selection for entry screen
17	IA0230	IIA: Product selection for personal settings
18	IA0300	IIA: Statistical Report
19	IA0410	IIA: Edit search criteria
20	IC0500	Information popup
21	IC0510	Search type selection - Advance Search

GUI Title

#	GUI Title	Short Description
1	000	&
2	001	&1 &2
3	DIA	&2 &3
4	HIT	Solution Hitlist

History

Last changed by/on	SAP	19991102
SAP Release Created in