SAP ABAP Package CRM_IC_MDB (Interaction Center Manager Dashboard)
Basic Data
Package | CRM_IC_MDB | ||
Short Description | Interaction Center Manager Dashboard | ||
Super package | CRM_IC_MANAGER | Interaction Center Management Tools | |
Main package indicator | Development Package | ||
Created on/by | 20040805 | SAP |
Package Content
Table Name | Short Description | Table Category | Delivery Class |
---|---|---|---|
CRM_IC_MDB_KF | Store Key Figure values for ICM Dashboard | TRANSP | A |
CRM_IC_MDB_LIST | Store items for a profile - agent groups, queues, channels | TRANSP | A |
CRM_IC_MDB_QGKFH | Queue group key figures header | TRANSP | A |
CRM_IC_MDB_QGKFI | Queue group key figures item | TRANSP | A |
CRM_IC_MDB_QGRP | Queue groups | TRANSP | A |
CRM_MDB_PROFILES | Maintain Manager Dashboard Profiles | TRANSP | A |
CRM_MDB_USERINFO | Table to store user information (supervisor) | TRANSP | L |
CRM_MD_PROFILES | Maintain Manager Dashboard Profiles | TRANSP | S |
Hierarchy
Software Component | BBPCRM | BBPCRM | |
SAP Release Created in | 500 | ||
Application Component | CRM-IC-MDB (A4C0000042) | Manager Dashboard | |
Package | CRM_IC_MDB | Interaction Center Manager Dashboard |