Hierarchy
IS-OIL (Software Component) IS-OIL⤷
IS-OIL-DS-SSR (Application Component) Service Station Retailing⤷
OIR (Package) SSR Service Station Retailing (master/overall)
IMG Activity
| ID | SIMG_SSR_0053 | Maintain complaint result |
| Transaction Code | S_SO5_65000624 | (empty) |
| Created on | 19991014 | |
| Customizing Attributes | SIMG_SSR_0053 | Maintain complaint result |
| Customizing Activity | SIMG_SSR_0053 | Maintain complaint result |
Document
| Document Class | SIMG | Hypertext: Object Class - Class to which a document belongs. |
| Document Name | SIMG_SSR_0053 |
Table OIRECOMPRES
In this step you:
- Maintain complaint results. You select a complaint result after investigating a complaint received from a clearing house.
- Link complaint actions to complaint results.
Example
At business location 1 a purchase was made by a customer with a VISA card. The clearing house makes a complaint about this transaction, claiming that the VISA card number was listed in the relevant black list and that the payment card should therefore not have been accepted as payment at the service station.
The oil company investigates the complaint and finds that the card number was on the blacklist that the service station partner had on site. The service station partner should therefore have checked the black list and refused to accept the VISA card as payment. Thus the complaint result specifies that the service station partner is responsible.
This complaint result means that the following actions must be taken and must therefore be linked to the complaint result.
- Reverse postings to the service station partner account
- Bill the service station partner for the transaction amount
- Reverse the relevant postings in accounts receivable and clearing accounts, as well as the postings of disagio fees
Requirements
The complaint actions must have been defined in the Maintain complaint action step.
Standard settings
Recommendation
Activities
Further notes
Business Attributes
| ASAP Roadmap ID | 204 | Establish Functions and Processes |
| Mandatory / Optional | 2 | Optional activity |
| Critical / Non-Critical | 2 | Non-critical |
| Country-Dependency | A | Valid for all countries |
Assigned Application Components
| Documentation Object Class | Documentation Object Name | Current line number | Application Component | Application Component Name |
|---|---|---|---|---|
| SIMG | SIMG_SSR_0053 | 0 | I400022112 | Service Station Retailing |
Maintenance Objects
| Maintenance object type | C | Customizing Object |
| Assigned objects | ||||||
|---|---|---|---|---|---|---|
| Customizing Object | Object Type | Transaction Code | Sub-object | Do not Summarize | Skip Subset Dialog Box | Description for multiple selections |
| VC_OIRECOMPRES | C - View cluster | SM34 |
History
| Last changed by/on | SAP | 20000221 |
| SAP Release Created in |
