SAP ABAP IMG Activity SIMG_SSR_0052 (Maintain complaint action)
Hierarchy
☛ IS-OIL (Software Component) IS-OIL
   ⤷ IS-OIL-DS-SSR (Application Component) Service Station Retailing
     ⤷ OIR (Package) SSR Service Station Retailing (master/overall)
IMG Activity
ID SIMG_SSR_0052 Maintain complaint action  
Transaction Code S_SO5_65000623   (empty) 
Created on 19991014    
Customizing Attributes SIMG_SSR_0052   Maintain complaint action 
Customizing Activity SIMG_SSR_0052   Maintain complaint action 
Document
Document Class SIMG   Hypertext: Object Class - Class to which a document belongs.
Document Name SIMG_SSR_0052    

Table OIRECOMPACT

In this step you maintain complaint actions. Complaint actions define the oil company's response to a complaint and are linked to complaint results. The complaint action defines the postings that must be made in the system to process the complaint. The settlement type, document type and business add-In have to be maintained for each complaint action.

The complaint action business add-in serves as a user exit where Document Base Table (DBT) / Detailed Transaction File (DTF) records can be inserted or updated. These records are required for the specific business scenario postings. A control record must be maintained in the business add-in to determine which business process will be executed.

Example

After investigating a complaint, the oil company's decision is that the service station partner is responsible. This result means that the following complaint actions have to be carried out:

  • Reverse the relevant postings in accounts receivable and clearing accounts, the commission paid to the service station partner, and postings of the disagio and participation fees
  • Bill the service station partner for the transaction amount

Requirements

Standard settings

Recommendation

Activities

Further notes

Business Attributes
ASAP Roadmap ID 204   Establish Functions and Processes 
Mandatory / Optional 2   Optional activity 
Critical / Non-Critical 2   Non-critical 
Country-Dependency A   Valid for all countries 
Assigned Application Components
Documentation Object Class Documentation Object Name Current line number Application Component Application Component Name
SIMG SIMG_SSR_0052 0 I400022112 Service Station Retailing 
Maintenance Objects
Maintenance object type C   Customizing Object 
Assigned objects
Customizing Object Object Type Transaction Code Sub-object Do not Summarize Skip Subset Dialog Box Description for multiple selections
V_OIRECOMPACT V - View SM30  
History
Last changed by/on SAP  20000117 
SAP Release Created in