SAP ABAP IMG Activity PAOC_EIC_007 (Define Communication Channels)
Hierarchy
☛ EA-HRGXX (Software Component) Sub component EA-HRGXX of EA-HR
   ⤷ PA-EIC (Application Component) Employee Interaction Center
     ⤷ PAOC_EIC_IMG (Package) Employee Interaction Center: IMG
IMG Activity
ID PAOC_EIC_007 Define Communication Channels  
Transaction Code S_AEN_10000540   (empty) 
Created on 20050310    
Customizing Attributes PAOC_EIC_OPT   Employee Interaction Center (EIC): Optional Activity 
Customizing Activity PAOC_EIC_007   Define Communication Channels 
Document
Document Class SIMG   Hypertext: Object Class - Class to which a document belongs.
Document Name PAOC_EIC_007    

Use

In this IMG activity, you define the various channels of communication, that is, the contact types that can be used for the contact object in the Employee Interaction Center. Usual contact types include phone and e-mail. Agents define contacts when they create activities in the Employee Interaction Center.

Requirements

Standard settings

Activities

Example

Business Attributes
ASAP Roadmap ID 204   Establish Functions and Processes 
Mandatory / Optional 2   Optional activity 
Critical / Non-Critical 2   Non-critical 
Country-Dependency A   Valid for all countries 
Maintenance Objects
Maintenance object type C   Customizing Object 
Assigned objects
Customizing Object Object Type Transaction Code Sub-object Do not Summarize Skip Subset Dialog Box Description for multiple selections
V_HREIC_CONTCHA V - View SM30  
History
Last changed by/on SAP  20050614 
SAP Release Created in 600