Hierarchy
IS-M (Software Component) SAP MEDIA⤷
IS-M (Application Component) SAP Media⤷
JAS (Package) Application development R/3 Publishing Advertising System***
IMG Activity
| ID | ISMSD_AUFTRREKLAMGR | Determine Reasons for Complaint |
| Transaction Code | S_KK4_74001457 | IMG Activity: ISMSD_AUFTRREKLAMGR |
| Created on | 19990816 | |
| Customizing Attributes | ISMSD_AUFTRREKLAMGR | Determine Reasons for Complaint |
| Customizing Activity | ISMSD_AUFTRREKLAMGR | Determine Reasons for Complaint |
Document
| Document Class | SIMG | Hypertext: Object Class - Class to which a document belongs. |
| Document Name | ISMSD_AUFTRREKLAMGR |
In this step, you define the possible reasons for a shipping problem message or customer complaint.
Shipping problem messages are registered by employees of the media company before the products are transported to the customer, while complaints are registered by customers. The system automatically also creates each customer complaint as a shipping problem message. If a global shipping problem message (for a carrier route) already exists, the system indicates this fact when you record customer complaints.
Problem messages are recorded in shipping and customer complaints in sales.
You must specify a problem message reason when you create a problem message or a customer complaint.
Example
- Delivery quantity incorrect
- Complaint about carrier
- Home delivery erratic
Recommendation
The keys defined here are only used to classify problem messages or customer complaints. This means you can classify them in as much detail as you wish.
Activities
- Specify an alphanumeric key of up to 4 characters for each problem message or complaint reason.
- Enter the appropriate text for each reason.
Business Attributes
| ASAP Roadmap ID | 204 | Establish Functions and Processes |
| Mandatory / Optional | 2 | Optional activity |
| Critical / Non-Critical | 2 | Non-critical |
| Country-Dependency | A | Valid for all countries |
Assigned Application Components
| Documentation Object Class | Documentation Object Name | Current line number | Application Component | Application Component Name |
|---|---|---|---|---|
| SIMG | ISMSD_AUFTRREKLAMGR | 0 | I170007130 | Complaint |
Maintenance Objects
| Maintenance object type | C | Customizing Object |
| Assigned objects | ||||||
|---|---|---|---|---|---|---|
| Customizing Object | Object Type | Transaction Code | Sub-object | Do not Summarize | Skip Subset Dialog Box | Description for multiple selections |
| JVVTJV43 | V - View | SM30 | 0000000002 | Reason for Distribution Error Message |
History
| Last changed by/on | SAP | 19990816 |
| SAP Release Created in |
