Hierarchy
BBPCRM (Software Component) BBPCRM⤷
CRM-CIC (Application Component) Interaction Center WinClient⤷
INSC (Package) Application Development R/3 Plant Maintenance Customizing
IMG Activity
| ID | CIC_V_CICFSCASSN | Assignment of Visible Components to Framework IDs |
| Transaction Code | S_ALR_87001293 | IMG Activity: CIC_V_CICFSCASSN |
| Created on | 19981222 | |
| Customizing Attributes | CIC_V_CICFSCASSN | Assignment of Visible Components to Framework IDs |
| Customizing Activity | CIC_V_CICFSCASSN | Assignment of Visible Components to Framework IDs |
Document
| Document Class | SIMG | Hypertext: Object Class - Class to which a document belongs. |
| Document Name | CIC_V_CICFSCASSN |
A component can be either visible or hidden. A visible component presents a subscreen that the CIC framework includes in one of its subscreen areas. For example, the Call State component is a visible component, which presents the agents telephony state in a subscreen. The CIC framework has seven subscreen areas. Any visible component can be placed into one of these seven subscreen areas.
Following is a list of visible components and their needed component profiles.
Component Profile
ACTION_BOX ACTION_BOX_CONFIGURATION
APPL_AREA none
BD_DISPLAY none
CALL_STATE none
CCONT COMPCONT_PROF
CSEARCH_DISP CONTACT_SEARCH_CONFIGURATION
QUICK_KEYS QUICK_KEYS_CONFIGURATION
SCRIPT_DISP none
SOL_SEARCH none
To assign visible components to the framework:
- Enter 1-7 in the Position field.
- Enter a component name, or choose from the F4 list and choose a variant if applicable (only some components offer alternative variants).
- Enter X in Upper Spacer if you want a space on the screen above the component.
- Enter X in Lower Spacer if you want a space on the screen below the component.
Recommendation
You should place the visible components which are frequently used in slots on the screen which can be reached without scrolling.
Business Attributes
| ASAP Roadmap ID | 105 | Define functions and processes |
| Mandatory / Optional | 1 | Mandatory activity |
| Critical / Non-Critical | 1 | Critical |
| Country-Dependency | A | Valid for all countries |
Assigned Application Components
| Documentation Object Class | Documentation Object Name | Current line number | Application Component | Application Component Name |
|---|---|---|---|---|
| SIMG | CIC_V_CICFSCASSN | 0 | ALR0000112 | Customer Interaction |
Maintenance Objects
| Maintenance object type | C | Customizing Object |
| Assigned objects | ||||||
|---|---|---|---|---|---|---|
| Customizing Object | Object Type | Transaction Code | Sub-object | Do not Summarize | Skip Subset Dialog Box | Description for multiple selections |
| V_CICFSCASSN | C - View cluster | CICE | 0000000000 | Assignment of Visible Components |
History
| Last changed by/on | SAP | 19981222 |
| SAP Release Created in |
