SAP ABAP IMG Activity CIC_V_CCMCCPROF (Maintain Call Center Profile)

Hierarchy

☛ BBPCRM (Software Component) BBPCRM
   ⤷ CRM-CIC (Application Component) Interaction Center WinClient
     ⤷ INSC (Package) Application Development R/3 Plant Maintenance Customizing

IMG Activity

ID	CIC_V_CCMCCPROF	Maintain Call Center Profile
Transaction Code	S_ALR_87001281	IMG Activity: CIC_V_CCMCCPROF
Created on	19981222
Customizing Attributes	CIC_V_CCMCCPROF	Maintain Call Center Profile
Customizing Activity	CIC_V_CCMCCPROF	Maintain Call Center Profile

Document

Document Class	SIMG	Hypertext: Object Class - Class to which a document belongs.
Document Name	CIC_V_CCMCCPROF

This component performs additional processing for a call, triggering the ANI search functionality on an inbound call. Call Center is a hidden component and is the bridge between the CTI component and the rest of the CIC application. You can also specify call-attached data and custom-built function modules to provide the input for searches.

Enter the type of search and the order in which the searches should take place.

Normally for inbound calls, the search type is ANI.

Business Attributes

ASAP Roadmap ID	105	Define functions and processes
Mandatory / Optional	2	Optional activity
Critical / Non-Critical	2	Non-critical
Country-Dependency	A	Valid for all countries

Assigned Application Components

Documentation Object Class	Documentation Object Name	Current line number	Application Component	Application Component Name
SIMG	CIC_V_CCMCCPROF	0	ALR0000137	Customer Interaction Center

Maintenance Objects

Maintenance object type

C

Customizing Object

Assigned objects
Customizing Object	Object Type	Transaction Code	Sub-object	Do not Summarize	Skip Subset Dialog Box	Description for multiple selections
V_CCMCCPROF	V - View	SM30	0000000000	☐	☐	Make Settings for Call Center

History

Last changed by/on	SAP	19990327
SAP Release Created in