SAP ABAP IMG Activity _ISUCSFO_000007 (Define Selection Function)
Hierarchy
☛
IS-UT (Software Component) SAP Utilities/Telecommunication
⤷ IS-U (Application Component) SAP Utilities
⤷ EE80 (Package) IS-U: Customizing
⤷ IS-U (Application Component) SAP Utilities
⤷ EE80 (Package) IS-U: Customizing
IMG Activity
ID | _ISUCSFO_000007 | Define Selection Function |
Transaction Code | S_KK4_74000966 | IMG Activity: _ISUCSFO_000007 |
Created on | 19990816 | |
Customizing Attributes | _ISUCSFO_000007 | Define Selection Function |
Customizing Activity | _ISUCSFO_000007 | Define Selection Function |
Document
Document Class | SIMG | Hypertext: Object Class - Class to which a document belongs. |
Document Name | _ISUCSFO_000007 |
In this IMG activity you define the selection function. After a process has been executed in the CIC, the affected business objects can be copied to the clipboard.
You can then execute another process on these business objects from the clipboard. This saves the agent time as the data does not have to be re-entered.
You must define the relevant business objects for display and sorting purposes for each CIC configuration.
Example
Requirements
- The component business data display (BDD) must be activated in CIC
- The marker function component must be activated in CIC Customizing.
- Maintain these components in customer service and Customer Interaction Center -> Settings for Customer Interaction Center (CIC)
Standard settings
You cannot alter standard entries. You can use the following namespaces: 9*, X*, Y*, Z* (customer namespace).
Activities
Allocate your configuration (CIC profile) to the business objects
you want to display and sort.
Further notes
Business Attributes
ASAP Roadmap ID | 204 | Establish Functions and Processes |
Mandatory / Optional | 2 | Optional activity |
Critical / Non-Critical | 2 | Non-critical |
Country-Dependency | A | Valid for all countries |
Assigned Application Components
Documentation Object Class | Documentation Object Name | Current line number | Application Component | Application Component Name |
---|---|---|---|---|
SIMG | _ISUCSFO_000007 | 0 | ALR0000137 O | |
SIMG | _ISUCSFO_000007 | 1 | I230008702 O | |
SIMG | _ISUCSFO_000007 | 2 | I110004870 | Front Office |
Maintenance Objects
Maintenance object type | C | Customizing Object |
Assigned objects | ||||||
---|---|---|---|---|---|---|
Customizing Object | Object Type | Transaction Code | Sub-object | Do not Summarize | Skip Subset Dialog Box | Description for multiple selections |
EBDMARKCONF | S - Table (with text table) | SM30 | 0000000000 | Define Selection Function |
History
Last changed by/on | SAP | 20000621 |
SAP Release Created in |