Hierarchy
IS-UT (Software Component) SAP Utilities/Telecommunication⤷
IS-U (Application Component) SAP Utilities⤷
EE80 (Package) IS-U: Customizing
IMG Activity
| ID | _ISUCSFO_000004 | Define Front Office Processes |
| Transaction Code | S_KK4_74000967 | IMG Activity: _ISUCSFO_000004 |
| Created on | 19990816 | |
| Customizing Attributes | _ISUCSFO_000004 | Define Front Office Processes |
| Customizing Activity | _ISUCSFO_000004 | Define Front Office Processes |
Document
| Document Class | SIMG | Hypertext: Object Class - Class to which a document belongs. |
| Document Name | _ISUCSFO_000004 |
In this activity, you define front office processes.
You can execute front office processes from the IS-U front office or the Customer Interaction Center (CIC) using the action box. When you call a front office process, the action box automatically supplies parameters (such as the current business partner).
A front office process is made up of two components:
- Process container
- One or more process steps
Process container
The process container contains all data which is used or processed in the Front Office process. You must first define all the container elements required for your process. To do this, position the cursor on the Process container7line and choose Edit -> Create Container Element.
In the following dialog, you define whether the container element has a reference to a data dictionary field or whether it is a business object.
In the parameter attributes, you determine whether the container element is an import or an export parameter.
- Import parameter
This means that the value is supplied from outside (from the front office workbench).
- Export parameter
This means that the value can be sent back to the Front Office Workbench after the process is complete.
The Mandatory indicator signifies that a data import must be carried out so that the process can be carried out.
The editing sequence determines in which field the field appears within the parameter dialog.
Process Steps
A process contains different steps. To create a new process step, position the cursor on Process steps and choose Edit -> Create.
You can specify what the system calls when executing a step:
- Method of a Business Object
- Workflow
- Front Office Sub Process (processes can be grouped)
- CATT-Test Procedure
- Editor Step (see IMG activity Define Front Office Steps)
Each call has an interface (an import and export parameter) that is either supplied by the process container or which is sent back to it. You must define a dataflow for each step. To do this, position the cursor on the step and choose Edit -> Dataflow.
The dataflow dialog is made up of two components. In the top half you specify the export dataflow from the process container to the the call interface (step container). On the left, you can see all import parameters that are defined in the step interface. On the right, use the F4 help to view all the elements of the process container. If the type of a process container element corresponds to the target object in the step container, the element is green. Complete type matches are dark green, type relationships are light green.
The same applies to the import dataflow from the step container to the process container in the bottom half of the dialog. On the right (data source) the parameters in the step container are offered as possible entries. All the elements from your process container are on the left (target element).
There is a predefined element in the dataflow <*MAINOBJ*> with a special meaning. <*MAINOBJ*> always contains the object reference relating to an object method. If you want to maintain a business partner's step, you can choose the method "Edit" for object type ISUPARTNER. The <*MAINOBJ*> element has type ISUPARTNER and must have a corresponding value. You can see this example in the BPCHAN01 process of delivery customizing. Export parameters are the same. If, for example a "create" method creates an object first, the new object will be found in the import dataflow and in <*MAINOBJ*> (see process BPCHAN05, for example). <*MAINOBJ*> corresponds to the element _WI_Object_ID in a workflow task definition.
Example
Requirements
Standard settings
You can not change standard entries. You can use the following name ranges: X*, Y*, Z* (customer name range).
Recommendation
Activities
See the SAP standard system. Copy the standard system or add the new front office processes.
Further notes
Business Attributes
| ASAP Roadmap ID | 204 | Establish Functions and Processes |
| Mandatory / Optional | 2 | Optional activity |
| Critical / Non-Critical | 1 | Critical |
| Country-Dependency | A | Valid for all countries |
Assigned Application Components
| Documentation Object Class | Documentation Object Name | Current line number | Application Component | Application Component Name |
|---|---|---|---|---|
| SIMG | _ISUCSFO_000004 | 0 | I230008702 O | |
| SIMG | _ISUCSFO_000004 | 1 | I110004870 | Front Office |
Maintenance Objects
| Maintenance object type | C | Customizing Object |
| Assigned objects | ||||||
|---|---|---|---|---|---|---|
| Customizing Object | Object Type | Transaction Code | Sub-object | Do not Summarize | Skip Subset Dialog Box | Description for multiple selections |
| EWBC | T - Individual transaction object | EWBC | 0000000000 | Define Front Office Processes |
History
| Last changed by/on | SAP | 20000621 |
| SAP Release Created in |
